2 Apprenticeship IT Support Jobs in West Yorkshire

Manning the support phone lines, providing first-class IT support. Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues. Role Logging information on Service Desk software and raising a ticket. Providing updates to customers during ticket progression. … Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support. Accurate document updating. Managing and configuring the installation of software. Managing 3rd party devices such as printers. Training Estio apprenticeship training programmes are delivered virtually by our fully … hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role more »

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Respond to either first line support or end user software or hardware queries via email, phone, or face … to face. Role Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions … have been input promptly and accurately. Liaise closely with business and 3rd party solution providers. Support bespoke applications specific to manufacturing Assist with Implementing, configuring, and testing feasible solutions. Other duties as required Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support more »