1 IT Support Analyst Jobs in Leeds

Manning the support phone lines, providing first-class IT support. Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues. Role Logging information on Service Desk software and raising a ticket. Providing updates to customers during ticket progression. … Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support. Accurate document updating. Managing and configuring the installation of software. Managing 3rd party devices such as printers. Training Estio apprenticeship training programmes are delivered virtually by our fully … hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role more »