ITSupportAnalyst Remote, UK (with travel around the Midlands area) About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869, and today … families in over 150 community-based services, as well as supporting thousands more through national programmes and grants. We are currently seeking an ITSupportAnalyst to join our team on a full-time, permanent basis, working 37 hours per week. The Benefits - Starting salary of … work scheme - Investment in your professional development with ongoing quality training and career development opportunities This is a terrific opportunity for a high-calibre ITsupport professional with experience in a customer facing environment to join our impactful organisation. You’ll be stepping into a crucial role, ensuring more »
Salford, England, United Kingdom Hybrid / WFH Options
ShortList Recruitment Limited
Graduate ITSupportAnalyst Bolton Up to £27,000 DOE ShortList Recruitment have an exciting Graduate ITSupportAnalyst role for a market-leading business based in Bolton, who are in the process of building out their IT function. The role is providing … 1st line support to end-users via phone, email, and in person. It would suits someone with experience in a similar role using Microsoft technology, who has skills in troubleshooting hardware and software, and dealing with network-related issues. As the client are investing a lot in growing … their IT function currently, this role can offer great growth opportunities for motivated candidates; who can grow alongside the business. Responsibilities for the Graduate ITSupportAnalyst: Respond to incoming support requests via phone, email, or ticketing system in a timely manner. Troubleshoot and resolve more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
ITSupportAnalyst - 1st Line - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National … power for an hour to around 1.8 million homes already, with another 2 million homes in the pipeline. What you’ll be doing as ITSupportAnalyst: Onboarding new starters and offboarding leavers Maintain an asset registry and manage user device lifecycle Managing incidents and requests through … the service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or more »
Epsom, England, United Kingdom Hybrid / WFH Options
Piccadilly One
Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded ITSupport Contractor to join its ITSupport Function. This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months. Tech stack and duties below. … Responsibilities Provide 1st line technical support. Collaborate with the wider IT Team/3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT … for customer engagement. Maintain a high level of customer service, understanding the impact issues have on customers and our business. Adhere to, promote, and support the business's Information Security policies. Work closely with fellow ITSupport Analysts to share information and knowledge. Ensure the correct procedures more »
Avonmouth, England, United Kingdom Hybrid / WFH Options
Hays
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent ITsupport technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your … new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a … opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar ITsupport environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hays
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent ITsupport technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your … new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a … opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar ITsupport environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. more »
Bristol, South West, United Kingdom Hybrid / WFH Options
Hays
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent ITsupport technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your … new role In the role you will join the IT services team to support in providing first class technical customer sup... APCT1_UKTJ more »
Swindon, England, United Kingdom Hybrid / WFH Options
GRIDSERVE
winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing. Everything we … platform that grows and improves every day. Get in touch ROLE OVERVIEW Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line ITsupport for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members … of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac and Windows devices, mobiles, printers, meeting room technology, and various other IT equipment document tickets and create knowledge base articles and user instructions of incidents and problems as necessary to internal teams and more »
Liverpool, England, United Kingdom Hybrid / WFH Options
Clarke Energy
high ethical standards we are the largest authorised distributor and service provider for INNIO’s reciprocating engine business. About the role: Working with the IT Helpdesk team you will be first on hand to provide 1st and 2nd line support to users within the Clarke Energy Group. You … Assistance programme - Hybrid working - Reward and Recognition - Development and investment in our employees About you: If you have previous experience of working in an IT environment on a helpdesk where strong customer service and communication skills are essential then this could be the role for you. You should have … directly through our website or contact charlotte.kitto@clarke-energy.com Role & Responsibilities: The main focus of this role is to provide 1st and 2nd line support to users, alongside taking responsibility for allocated tasks and assisting other IT team members as required. Some of the key responsibilities are listed more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Newton Blue
every stage. Are you a natural customer care advocate with extensive customer service experience and like the soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice … of the Company, providing first point of contact support and training for those pharmacy customers using their award winning software. Would you like a role with a mixture of office and site based work? Based out of their office In Lancashire,you will provide technical support and remote … joining a Chorley based teamwith modern open plan offices and the opportunity to work from home every Friday. You'llprovide remote and site based support to a UK wide client base so a driving license is essential. Day to day duties will include: Resolvingcustomer incidents and training supportmore »