2 IT Support Engineer Jobs in Cambridgeshire with Remote Work Options

3rd Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 3rd Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable … technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering … a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin more »

Job Title: Senior IT Support Engineer Location: Wisbech Salary: £35,000 per annum We are excited to be supporting a business based across East Anglia in a search for a Senior IT Support Engineer. This is an exciting time for the business as it continues to grow, working with large businesses across the UK. Role Overview: You will be providing 2nd - 3rd line support to their clients on a remote basis. Due to the nature of the role you will need to have outstanding customer service skills. In the Senior IT Support Engineer role, you will be acting as an escalation point for junior colleagues, but also responsible for the planning and implementation of new technology for their clients, working on both BAU and projects. Role Responsibilities: Provide 2nd - 3rd line support to their clients. Assist with more »