Role: 2nd Line ITSupportEngineer (Field Engineer) Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £28,000>£30,000 The role of the 2nd Line ITSupportEngineer is to provide onsite, workshop and remote ITsupport at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide onsite ITsupport at client sites • Build and configure client hardware and software to be used at client sites • Answer incoming telephone calls, tickets and emails and … of contact as well as escalations to all clients when on their sites • Correctly log and update tickets with the required information relating to support requests • Manage ticket priority, category, and client updates for tickets in related work queues • Manage own ticket queue and work schedule in an efficient more »
Are you a skilled ITSupportEngineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated ITSupportEngineer to … supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an ITSupportEngineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our … clients. You will play a crucial role in ensuring the smooth operation of their client’s IT systems. What they can offer you: - A salary of up to £35,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting more »
Job DescriptionIT SupportEngineer - 1st & 2nd Line - EC2 - £40-50KA specialist UK investment firm with fantastic benefits are recruiting for a ITSupportEngineer to join their IT team in their Central London based headquarters.The Service Desk Engineer will be dealing with … 1st/2nd issues, triaging and closing tickets and providing general ITSupport to the business. The Service Desk Engineer will provide technical support and administration for all end-user software, hardware, and connectivity. The Service Desk team works closely with the System Engineers to deliver … full end-to-end solutions and resolution of issues.Responsibilities:***Provide support for all internal systems, third party tools, and technologies, across their offices. ***Identify, diagnose, research, track, and resolve technical issues when raised.***Answer support queries via telephone, email, and in person from a range of technical and more »
South East London, England, United Kingdom Hybrid / WFH Options
NVOY Technologies
Job DescriptionJob Title: ITSupportEngineer, 2nd Line Department: Service Desk Reporting to: Service Desk Manager Location: London, UK Type: Full-time Start Date: TBC Salary: £36,000 to £38,000 Benefits: Pension Contributions, Team Bonus, Flexible Working and more. Company Overview NVOY Technologies is an IT Managed Service Provider (MSP) delivering scalable IT solutions and support to fast growing companies. Our mission is to deliver the best technology to customers and provide an outstanding customer and employee experience. We help fast growing companies of around 25-100 employees that are scaling by taking … care of the overhead for ITsupport and operations, whilst enhancing security, infrastructure and processes to allow IT to scale with the growth of the business. NVOY is head quartered in London with the team currently working in the office or from home. Flexible and remote working more »
ITSupportEngineer – Pulborough As a skilled ITSupportEngineer who is confident in a helpdesk environment you will supporting multiple sites of between 100 to 300 users. Reporting directly into the IT Manager you will have as escalation point; this one could … days a week in the Pulborough office. You can look forward to a starting salary of £33,000 You will work closely with the IT Manager with opportunities to upskill. About them The company are a world-leading manufacturer which helps the medical industry, promoting tech for good. What … Microsoft Teams SharePoint The ability to build servers and PCs from scratch is desirable but not essential What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »
Job DescriptionGraduate/Junior ITSupportEngineer/Analyst (SQL) x 3 - Swindon - Training & Progression - New!Salary: £28,000 + Bonus, Benefits, Training & ProgressionLocation: Swindon (Onsite)A leading organization in the Wiltshire area requires a number of Graduate/Junior ITSupport Engineers/Analysts more »
Job DescriptionSenior ITSupportEngineer Circa £35,000Hybrid - Central London A specialist technology company is on the market for an ambitious 2nd Line/Mac SupportEngineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits … to Public Sector organisations and international clients.This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions.On offer is the opportunity … Workspace, Azure, Okta, and the full range of Jamf products are on offer!Knowledge/experience required:Minimum of 1 year experience in a Support role, supporting end usersStrong troubleshooting skills to including logging of issues and root cause analysisUnderstanding of current macOS, Jamf, iOSSome experience with Office more »
in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role overview As an I.T SupportEngineer your job will be to diagnose and remediate I.T Issues, build, configure, and qualify IT solutions that address each customer's … on our cargo scanning systems. The primary function of this position is to act as the main point of contact for all Cargo service IT related queries. The scope of this position includes hardware, network, software configuration, documentation releases, and relevant software releases, in support of the ongoing … health and maintenance of all product offerings. The candidate will work alongside the Cargo Engineering Software Team, Cargo product support engineers, Cyber Security and Cargo service business development teams. Responsibilities: Operations – IT Systems Support: Address IT system-related and/or computer hardware-related sustaining issues more »
South East London, England, United Kingdom Hybrid / WFH Options
Primis
Job DescriptionJob Title: ITSupport EngineerIndustry: AdvertisingJob Type: Permanent Salary: £40,000 - £45,000 Location: City of London (Hybrid) Role:Providing 1st and 2nd line support. Collaborate with help desk team to resolve support tickets. To escalate and work with third parties to appropriately resolve issues. Conduct … audits and make recommendations regarding the customer's IT environment. Manage and support Office 365, Google Suite, Slack, Adobe, JAMF, Intune and other services.Maintain data security within the wider business to ensure the company’s data is backed up and stored securely.Provide BAU Support which includes laptop … builds, printers and mobile phone support.Resolve technical issues. Assist other support team members. Support in the preparation of technical documents and proposals.Skills At least 4 years’ experience in a similar IT roleExcellent verbal and written communication skills.Excellent customer service skills when dealing with users.Ability to work on more »
respective fields, in an environment where entrepreneurial and solution-oriented thinking is the norm.While this position will see you covering all levels of reactive support over the helpdesk, a forward-thinking approach to proactive implementations, upgrades and automation is encouraged to improve the user experience. You will be working more »
Job DescriptionWorking hours are Monday - Friday, 9am-5pm.The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.Provide desk-side and remote support to users, including resolving hardware and software issues.Adhering to KPIs and SLAs.Set up … configure and install new PCs and associated equipment in accordance with company procedures.Provide local support for desktop, server and network infrastructure equipment.Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK … and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location.Participate in covering on-site and off-site support, which may be as part of a shift rotation.Occasional weekend and evening work as required by the business needs and management requests.You may be more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. … You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. … You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. … You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. more »
2nd Line ITSupportEngineer - £36,000 - Billing Hill - Unbelievable Benefits! Role: 2nd Line ITSupportEngineer Location: Billing Hill Salary: £30,000 - £36,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now My client's are looking for an experienced 2nd Line ITSupportEngineer to join a rapidly growing IT department in Billing Hill. The successful candidate will be responsible for providing technical support for IT systems, resolving issues and providing advice on technical solutions. Responsibilities: - Provide on-site technical support for IT systems … and applications - Troubleshoot and resolve technical issues - Respond to user requests and provide advice on technical solutions - Install, configure and upgrade IT systems and applications - Monitor and maintain the IT systems to ensure optimal performance - Analyse and diagnose technical problems and implement solutions - Identify areas for improvement and more »
ITSupportEngineer - South Yorkshire - £23-28K An established client of ours in the Technology sector are looking for a 1st/2nd line supportengineer to join their internal IT department, on a permanent basis. The successful candidate will respond to 1st …/2nd line incidents providing deskside support which will include solving and closing tickets.This is an office based role in there South Yorkshire office. Roles & Responsibilities Providing deskside support which will include solving and closing tickets. Assisting with onsite hardware support and mobile devices Infrastructure maintenance Maintaining … operating systems ensuring they are up to date and patched. Hosting IT workshops with internal staff Windows 11 Windows Server 2016+ SQL Server 17+ Active Directory IT procurement and printer/photocopiers maintenance General administration and data processing to include auditing equipment and keeping asset register updated. Networking more »
iO Associates are working with a leading defence company on the search for an ITSupportEngineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location … an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows … administration Active Directory ITIL service manager and asset manager Problem solving/troubleshooting. If you are an ITSupportEngineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »
As a First-Line ITSupportEngineer, you'll play a crucial role in the IT department, offering technical support throughout the group. You will have a solid foundation in ITsupport with proven experience in a first-line role or equivalent covering … supporting multiple sites across the group with requirements to travel to other sites in the UK and Europe. Your new role: Providing first-line support, assisting users in person, via phone, or remotely, ensuring efficient resolution of issues and delivering exceptional customer service. Implement upgrades, patches, and new applications … and equipment to enhance performance and security. Participate in IT projects to improve efficiency and reliability of security and systems. Investigate improvements to existing systems making full use of third-party software and support. Maintain up-to-date knowledge of industry developments, emerging technologies, and best practices to identify more »
Lancaster, England, United Kingdom Hybrid / WFH Options
Burton Recruitment Limited
SupportEngineer - Lancaster Up to 35K p/a An interesting opportunity with an innovative and dynamic Legal/Financial Practice Group, who are experiencing an exciting period of growth. The software stack is fully cloud, which is very rare, however very advantageous within the legal sector. We … are looking for a Technology SupportEngineer in Lancaster, responsible for ongoing onsite and remote working of hardware and software support, plus deployment of. Assisting in the administration of all IT customer facing services, you will help resolve user and customer (ITIL) issues, understanding user needs more »
We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture. Our leadership teams and founders sit amongst the teams and encourage a … want to join us on the next chapter of our story, you’re in the right place. This is an exciting opportunity for an ITSupportEngineer to join our team, providing exceptional technical assistance to our teams across the Head Office and all stores. With excellent … problem-solving abilities, you will be excited by the prospect of ensuring and maintaining the smooth operation of Mint Velvet’s IT infrastructure. Our Values: With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative. The Role: Diagnosing and resolving technical issues, installing and configuring software and hardware, including operating more »
Role: IT Specialist Location: Great Yarmouth Work Type: Contract Duration: 6 Months Work Model: Hybrid My client, who is a leader in the energy sector, is looking for an IT Specialist to join their team on contract basis. You will be part of a company who are committed … face interactions. Oversee, address, and close tickets within the designated ticketing system. Diagnose and fix hardware and software problems across various devices and company IT systems. Essential Skills: 2+ years of experience in ITsupport or other relevant positions in an IT department. Proficiency in troubleshooting … general IT hardware, software, and network issues. Possess basic to intermediate understanding of cybersecurity and potential risks. Strong communication skills in both spoken and written English If you are a results-oriented professional with a passion for driving excellence in IT Specialist and technical support specialist, we more »
ITSupportEngineer (MSP) Role - ITSupportEngineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an ITSupportEngineer to join their team! This role offers an … exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases … Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an more »
Do you want to work in an exciting and supportive environment? If you answered yes, then please read on! We are currently seeking an ITSupport Executive to join our team and help us tackle 1st and 2nd line technical issues, working for an internationally renowned manufacturer. As … an ITSupport Executive, you will be responsible for diagnosing and resolving technical issues, providing timely and effective solutions to ensure minimal downtime for our clients. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of IT professionals. Key … responsibilities include: Providing first and second line technical support for hardware, software, and network issues. Troubleshooting and resolving technical problems in a timely manner. Escalating complex issues to the appropriate teams for further investigation. Documenting support procedures and maintaining accurate records of all support activities. To be more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
IT Graduate
GRADUATE/JUNIOR ITSUPPORTENGINEER - NEWCASTLE Graduate/Junior ITSupportEngineer, ITSupport, Desktop Support, Application Support Fantastic opportunity to join one of the most successful companies in the world in IT that provide cutting-edge software … solutions on a global scale. They are looking to train a talented Graduate or Junior ITSupportEngineer within a Support team for disruptive applications. The role will help you develop high-level problem-solving, strong organisational skills and advanced knowledge of software, hardware and networking. … excellent customer service and have an interest in the newest technology on the market then please apply to find out more! Graduate/Junior ITSupportEngineer, ITSupport, Desktop Support, Application Support GRADUATE/JUNIOR ITSUPPORTENGINEER - NEWCASTLE more »
Bradford, West Yorkshire, Yorkshire, United Kingdom
Hiring People
Are you a 3rd Line SupportEngineer looking for a new role with a growing dynamic company? If so we are looking for a 3rd Line ITSupportEngineer with skills consisting of Office 365, Azure, Windows Server and networking. This is a varied role … maximum of 25 days + public holidays Pension plan (Nest 3% employer, 5% employee) Company mobile phone Company laptop Role and Responsibilities: Providing technical support to our clients both onsite and remote Scope, plan and install new hardware and software Assist the Account Director, providing technical input for client … awareness and a strong focus on client satisfaction Ability to build and maintain rapport with clients How to Apply If you are a motivated IT professional looking to take the next step in your career, we want to hear from you! Join our team and become part of a more »