1 Permanent IT Support Engineer Jobs in Wolverhampton

Role: Junior IT Support Engineer Location: Wolverhampton Salary: £18,000 - £20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing … technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: * Provide technical support to customers via phone, email, and live chat. * Troubleshoot and resolve IT-related problems. * Monitor and respond to customer inquiries and complaints. … and suggestions for improving the customer experience. * Follow up with customers to ensure their satisfaction with our services. Required Skills: * Experience providing 1st Line Support * Active Directory & Group Policy * Office 365 - Admin portal * SharePoint * Knowledge of Windows Server 2012 & 2016 * Understanding of Hyper V & Citrix * Networking knowledge - Routers, Switches more »