Role : ITSupportTechnician Location : Southampton This role will be based on-site in Southampton working for a leading MSP and providing 1st and 2nd line IT support. Our client is offering the successful ITTechnician a salary up to £30,000 based on … experience. Key Responsibilities and Skills Ensure equipment is installed and ready for use Ensure IT security systems are working Hardware repair and replacement Resorting data Ensure tickets are logged, monitored and responded within the SLA Maintain IT Records Troubleshooting MS Office 365 & Microsoft Desktop Operating Systems Excellent communication … and or virtulisation (beneficial) iOS experience (beneficial) The suitable applicant should be comfortable with working on-site in Salisbury. If this role for an ITTechnician is of interest then please apply today. more »
ITSupport/Software SupportTechnician Required. This is a hybrid role. You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone. Additionally, you will play a vital role … in enhancing and managing the internal IT Infrastructure. Your responsibilities will include collaborating with various departments such as Sales and R&D, as well as engaging with clients and third-party suppliers. Exceptional communication skills are essential for success in this role! Day-to-day tasks will involve: Triaging … support tickets promptly and ensuring timely updates Responding to and resolving customer queries via email and phone Creating and maintaining knowledge articles Providing support for client training and updates as needed We're seeking candidates who: Excel in customer service and prioritize client satisfaction Have prior experience in more »
you face. They believe in reducing complexity, modernising the workplace, and leading through action. Your new role This role is a second level application support position, however there may also be expectations to answer the phones and complete first level activities. The focus is on case and issue management … user instruction, investigating problems and resolving issues. What you'll need to succeed 2 years + experience in technical Helpdesk support role. Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking more »