1 to 25 of 44 ITIL Jobs in Berkshire

An understanding of equalities issues and how best practice can be applied in the context of the duties and responsibilities of the post. Desirable: ITIL v3 or v4 Foundation Any accredited Service Desk qualification (not internal) Experience of working with remote teams and customers across time-zones. Remote Server Management more »

detail with right first-time attitude. •A motivated self-starter with a focus on processes. •Experience working in a customer facing environment. •Understanding of ITIL processes would be beneficial. •Basic networking knowledge *** You will be required to go through a national security clearance process for this role before you can more »

matches the best, whilst ensuring compliance to regulatory requirements, company policy and standards. Experience with information security management frameworks (NIST, PCI, GDPR, ISO, OWASP, ITIL, ISF SoGP, COBIT) is essential. The role will involve supporting project managers in risk and issue management Creation, review, and approval of documentation such as more »

Wokingham, UK (3 days Onsite) Ready to utilise your skills and knowledge in CNI SCADA? Are you passionate about managing outsourced services in an ITIL environment, effectively setting direction, control, and standards? Join us as a Networks Analyst/Administrator! Careers at TCS: It means more TCS is a purpose … responsible for the operational networks to run the best class network and telemetry operations. In this role, you will work in Infrastructure/Application ITIL based support environment. Key responsibilities: Act as a focal point for business service liaison (including projects and service transition). Manage all the resources including … Utilities environment. Ability to manage all of resources required to run best in class network & telemetry operations. Experience of managing outsourced services in an ITIL environment. Experience of effectively setting direction, control and standards, ideally in operational network environments. Strong knowledge of appropriate technology and systems that make up the more »

Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio … Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and more »

As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio … of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more more »

a new team, which has just implemented a new Software Asset Management Tool, as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term … in producing ELPs for primarily SAP, including understanding the license terms and conditions. SAP licencing experience is essential for this role. You will have ITIL qualifications and CSAM or an equivalent. You will have experience with industry-standard discovery/SAM tools, Flexera would be an advantage. Desirable Experience You more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Project People is acting as an Employment Business in relation to this vacancy. more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Project People is acting as an Employment Business in relation to this vacancy. more »

and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle implementations. Expertise in ServiceNow deployments, ITSM migrations, upgrades, and integration … with third-party tools. Strong ITIL process knowledge and ability to align with customer requirements and industry standards. Excellent communicator, both written and verbal. Strong team management skills and highly organised. How to Apply: Please send over you updated CV to be considered for this role. more »

techniques & modern coding languages Telco Site Management software design/development Integration knowledge(SOAP, Rest API's). Middleware Biztalk Data Warehouse design & optimization. ITIL/Remedy experience Experience of using Enterprise Architecture tools. Hons Degree or equivalent in Computer Science, Telecommunications or Engineering. Togaf certification. Knowledge of Cloud architectures. more »

feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple … cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with … ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom more »

Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a more »

and management of Service Levels. • Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. Essential Skills: ITIL Expert. Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. more »

As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio … of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more more »

/Training Essential Microsoft Certified or equivalent level of knowledge Desirable European Computer Driving Licence Qualified or equivalent level of knowledge Understanding of an ITIL service management framework and application to multiple organisations Continuous Professional Development Essential A sound working knowledge of Microsoft Office 365 support Desirable Evidence of continuous more »

experience, ideally with proven negotiation skills. Budget management experience. Experience in managing complex stakeholder relationships, both customer and internal. Experience of implementing and operating ITIL-based operational processes. Experience of ISO20000, ISO27001 and ISO22301 beneficial. Strong client and relationship management skills, with excellent oral and written communication skills. Ability to more »

Experience Required: Information Security Officer 3+ years experience in a commercial compliance role Experience of ISO27001 policies and procedures Ideally hold industry qualifications i.e. ITIL Foundation or above, ISO 27001 Foundation or above, or PCI DSS QSA Experience developing and implementing clear policies, procedures and controls for information security Excellent more »

time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT and Information related principles, standards, and requirements when operating more »

where necessary, push back on Primark’s partners and hold them to account to ensure the correct result is obtained. • Experience in TOGAF and ITIL methodologies and delivering using them. • Ability to communicate effectively in writing and verbally to a wide range of people at all levels including communicating complex more »

with external partners, including resolving conflicts arising from changing priorities. · Familiarity with common information security management frameworks like NIST, PCI, GDPR, ISO Series, OWASP, ITIL, ISF Standards of Good Practice (SoGP), and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Areti Group – Carbon positive tech recruitment | 🌳🌳🌳 | We more »

detail with right first-time attitude. •A motivated self-starter with a focus on processes. •Experience working in a customer facing environment. •Understanding of ITIL processes would be beneficial. •Basic networking knowledge more »

don’t want to just be another cog in the machine. You will also likely be able to demonstrate: Incident Management experience adhering to ITIL/ITSM standards and at least two years of team leader responsibilities Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development … and non-technical information to audiences of various levels in the organisation (e.g., executive, management, end users) Ability to influence senior customers and stakeholders ITIL v3 Foundation certificate or ITIL 4 Foundation certificate ITIL v3 Intermediate Service Operation or Operational Support and Analysis or any ITIL 4 Specialist certificate What more »

functional and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the Global Digital … a remote & global environment. Financial and Budget management experience Good stakeholder management & communications skills Experience in external vendor and Services/Support organisation management ITIL, PMI, Agile, DevOps, and Scrum certifications will be a plus. Strong functional knowledge in Supply or Finance areas is a plus Good communication, especially in more »