recommended, what’s paramount is your demonstrable expertise in the domain with experience delivering excellence in previous roles. A foundational grasp of ISO27001 and ITIL principles a distinct advantage. Demonstrate proficiency in various IT paradigms and technologies, including but not limited to PCs, Printers, Networking, Microsoft suites, Active Directory, and more »
project Desirable • IOSH or NEBOSH qualified or suitable experience • Possession of a formal qualification in or a least a good working knowledge of current ITIL processes. • Must be computer literate and proficient in Microsoft applications. • Experience of managing a major project. • Experience in managing project staff and profiling financial budgets. more »
business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework, Azure DevOps Appreciation of the Retail more »
product fixes, hot fixes, patches, and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »
with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition, the SDM will play a pivotal role in … only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards … and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements and strategic alignment. Skills ▪ Advanced certification in ITIL, demonstrating a deep understanding of IT service management frameworks and the ability to apply them effectively in a complex, outsourced environment. ▪ Proficiency in managing outsourced more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely resolution of service disruptions. Manage service desk … service desk management, preferably within a professional services environment. Proven leadership skills with experience managing and motivating teams of technical professionals. Strong knowledge of ITIL processes, principles, and best practices, with ITIL certification preferred. Excellent communication skills with the ability to interact effectively with internal users, stakeholders, and senior management. more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
opportunity has arisen for a Senior IT Support Officer to be appointed within IT Support at Cardiff and Vale University health board following an ITIL framework. You will possess a significant amount of experience of providing service desk support to IT users across a mixed Windows environment within a large … in information management and technology. Evidence of specialist knowledge acquired through external specialist courses, training and experience Good general standard of academic achievement Desirable ITIL Foundation Experience Essential Extensive experience supporting computing hardware, software and systems Experience in working at a large, challenging and complex IT environment Demonstrated supporting Microsoft more »
candidate must have a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Digital … qualification in IT or able to demonstrate equivalent experience in this area Commitment to continuing professional development ISEB Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience Understanding of inter-relationships between aspects of IT infrastructure and service Good general knowledge of common hardware and software applications Experience more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established service desk team … days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional … services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled more »
