solving and planning skills to achieve results. ● Ability to manage & create documents which are professional & articulate. ● Ability to handle difficult and demanding customer environments. ● ITIL awareness About the Organisation Europe's largest privately-owned IT business, continuously pushing to help clients succeed through IT transformation and exceptional customer experiences. A more »
preferred. Proven experience in service design, transition management, or related roles within the IT industry. Strong understanding of IT service management principles, frameworks (e.g., ITIL), and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines. Demonstrated ability to collaborate … to detail. Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders. Certifications such as ITIL, PMP, or Agile/Scrum are a plus. Benefits: Competitive salary Comprehensive benefits package Opportunities for professional development and growth Dynamic and collaborative work environment more »
Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »
effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management 10, 11 Operating System Support more »
frameworks. • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. • Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »
Leatherhead, England, United Kingdom Hybrid / WFH Options
Zest
using your own initiative. Commercial awareness A good understanding of mathematical principles Experience in the Benefits industry would be ideal, but is not essential ITIL or other support framework qualifications are desirable, but not essential. Zest is an equal opportunities employer. If you don't meet every single requirement, please more »
Greater London, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
to a wide and diverse user base Able to develop productive working relationships with wider teams and stakeholders Nice to have : Relevant certifications – ideally ITIL foundation as a minimum Experience of using automated systems to support specific business functions or processes as well as Service Management toolsets If you’re more »
Manchester Area, United Kingdom Hybrid / WFH Options
83zero
Active Directory Federation Services. Set the bar and ensure strict adherence to processes and best practice standards, especially Incident, Problem, Change and Project Management. (ITIL or otherwise). Documents and records procedures as needed and leads sharing of such content repositories. Your skills and experience: Experience of and applied understanding more »
in Warrington What will you be doing? Microsoft Intune administration Application, Packaging and deployment Endpoint Security MDM (management of MDM platform) Scripting and automation ITIL Processes Experience required: Experience with device management through Intune Experienced in OS migration through Intune Strong knowledge in setup and enrolment of devices Deep understanding more »
Borehamwood, England, United Kingdom Hybrid / WFH Options
Corriculo Recruitment
the role will have some of the following: Strong experience with Office 365, Azure stack A good understanding of networking technologies Any experience with ITIL, Gmail or JAMF would also be advantageous The list above is important, but not as important as hiring the right person! So if you don more »
will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties. ITIL V3/4 Foundation or above. Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. … and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication skills with the ability to influence and more »
Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced more »
excellent communication skills are a must have Ability to explain technical concepts to non technical stakeholders Awareness of IAM processes and governance Knowledge of ITIL processes is desired, ideally ITIL Foundation V3 or higher but this is not essential. If this role looks interesting or to find out more, please more »
s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. Strong understanding of the ITIL principles. Customer focused and is driven to achieve business value relevant outcomes. Works effectively and collaborate with purpose with a wide variety of people. Organised … and able to plan effectively. Manages multiple competing demands on time. Drives results & is motivated to improve. Commercial acumen to drive service value Desirable ITIL Qualification SIAM knowledge Experience Significant End user technology platforms experience and dealing with senior stakeholders. Significant previous experience in customer focused workplace services role. 5+ more »
providing 24/7 support of services as directed. Work closely with the OPSCEN and the Centralised Service Assist as directed in support of ITIL processes as implemented within the Agency. Delivers, activates and maintains end user applications as directed. Executes patch management procedures as directed to maintain up to … scanners. Experience of Configuration Management and Service Asset Management. Experience of any of the following Functional Services; NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS. ITIL Foundation certificate. Experience of working in an international environment comprising both military and civilian elements. Role specifics: 12 hour shifts with 1 hour non-working more »
Leatherhead, England, United Kingdom Hybrid / WFH Options
KBR, Inc
for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold or are eligible to apply for Security Clearance to CTC level Desirable more »
report creation for senior executives and external clients Experience within high pace, high pressure environments and desire to work in incidents and crisis management. ITIL or other similar incident management methodologies Highly Desirable but not Vital In depth experience with regulations and legislations such as GDPR, HIPPA, DORA and other more »
Control (NAC): Cisco ISE; Experience with building, maintaining, reviewing all configurations/settings/policies on chosen technologies; Experience working with operational environments following ITIL frameworks; Good general knowledge and expertise of networking (TCP/IP, routing, switching, WAN, LAN); Excellent documentation skills including proficiency in the use of Microsoft more »
maintaining, reviewing all configurations/settings/policies on chosen technologies; · Experience of multi-vendor, managed outsourcing environments; · Experience working with operational environments following ITIL frameworks more »
an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with service restoration for end … influence at senior levels Understanding of 3rd party supplier management principles Nice to have : Experience operating across multiple countries and cultures Relevant certifications, including ITIL If you’re interested, please get in touch. Thank you. more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
is required Experience of being providing client support (either internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use more »
a secure technical environment. Experience relating to the following technologies are advantageous: Microsoft Azure Microsoft Compliance & Security Tenable Platforms support and maintenance within an ITIL Environment Strong customer focus and customer service attitude Strong personal organisational skills. Desirable Skills: Microsoft Sentinel Microsoft 365 Defender Previous experience in a consultancy role. … Experience working in an Agile framework. Desirable Certifications, Qualifications, Experience: Microsoft 365 Certified: Fundamentals/Associate/Expert Certification ITIL v4 Foundation Company benefits include: Discretionary 10% bonus Discretionary 2k annual training fund per employee Very competitive pension scheme Virtual GP Annual Eye Test more »
Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »
2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! If you have 1st more »