1 to 25 of 882 ITIL Jobs in England

solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) About us Markerstudy Insurance Services more »

processes and culture so that solutions meet goals and objectives. The ideal candidate will Proven experience providing exceptional customer service In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service lifecycle and the 5 lifecycle stages Experience of hardware and software installation and configuration Good more »

/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain … or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating more »

regulatory requirements. Foundational knowledge of firewall, networking, database technologies and load balancers. Experience in working with cloud technologies such as Azure & AWS. Familiarity with ITIL framework. Experience in the creation and maintenance of system architectural documentation. Has a ‘Service’ mentality, recognizing and promoting the enabling value that technology can provide more »

the role will have some of the following: Strong experience with Office 365, Azure stack A good understanding of networking technologies Any experience with ITIL, Gmail or JAMF would also be advantageous The list above is important, but not as important as hiring the right person! So if you don more »

working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticket management, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device Management, Conditional Access Policies and Autopilot. SharePoint Online more »

business continuity compliant systems in a large international enterprise It would be great if you also have Knowledge of formal methodologies and frameworks – TOGAF, ITIL, AGILE Working knowledge of data protection and compliance standards of PCI-DSS and GDPR Experience of middleware technologies –Software AG Containerisation, microservices and orchestration technologies more »

is required Experience of being providing client support (either internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use more »

and management of Service Levels. • Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. Essential Skills: ITIL Expert. Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. more »

preferred. Proven experience in service design, transition management, or related roles within the IT industry. Strong understanding of IT service management principles, frameworks (e.g., ITIL), and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines. Demonstrated ability to collaborate … to detail. Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders. Certifications such as ITIL, PMP, or Agile/Scrum are a plus. Benefits: Competitive salary Comprehensive benefits package Opportunities for professional development and growth Dynamic and collaborative work environment more »

frameworks. • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. • Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

with support ticketing systems and customer relationship management (CRM) tools. Proven working experience in a live service environment, resolving incidents Be an advocate of ITIL best practice processes within the business Have previous experience of fault finding, driving up first time fix ratios Key Generic Competencies Ability to communicate with more »

using your own initiative. Commercial awareness A good understanding of mathematical principles Experience in the Benefits industry would be ideal, but is not essential ITIL or other support framework qualifications are desirable, but not essential. Zest is an equal opportunities employer. If you don't meet every single requirement, please more »

improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement service delivery strategies aligned with ITIL, ISO, and best practices. Manage budgets, headcount, and ensure contractual obligations are met. Foster a culture of continuous improvement, knowledge sharing, and client satisfaction. Be more »

Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced more »

understood technology and identify appropriate patterns. • Recommending decisions and describing the reasoning behind these • Integration Patterns • Project/Service (e.g. Business Analysis, Project management, ITIL) • Information Security and Risk • An appreciation of how your work supports the team. You can identify wider influences and how they apply. You keep an more »

GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming. We #deliver net more »

supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services and be proficient in networking … cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentor a team and provided technical guidance. Skills/Experience: Expertise in server … Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working more »

Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: • Strong Technical skills. • Accountability and more »

quo. They will be a collaborative, team player who is committed to achieving the organisation’s goals. Qualifications: Degree qualification desirable but not essential ITIL qualifications desirable but not essential In Atlas Edge You will share your expertise with colleagues based across Europe including UK, the Netherlands, Germany, Spain, Italy more »

a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and reporting to support service delivery. Role & Responsibilities … driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed. AttributesEssentialPreferred Qualifications Higher education qualification and relevant IT experience ITIL V3/4 qualification or equivalent Experience Leadership experience in change/configuration management IT service management experience Skills Decision-making, stakeholder management, analytical skills … Data analysis, project management Knowledge ITIL Service Asset and Configuration Management Multi-tiered applications, SDLC Other Attributes Team player, self-motivated, customer service ethos ITIL working practices, flexibility Additional Information: This role involves defining strategic direction and managing large, competing workloads. The role holder makes strategic decisions on change initiatives more »

solving and planning skills to achieve results. ● Ability to manage & create documents which are professional & articulate. ● Ability to handle difficult and demanding customer environments. ● ITIL awareness About the Organisation Europe's largest privately-owned IT business, continuously pushing to help clients succeed through IT transformation and exceptional customer experiences. A more »

effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management 10, 11 Operating System Support more »

a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a more »