4 Permanent ITIL Jobs in Glasgow with Remote Work Options

communicate and build relationships with stakeholders at all levels Applicants, as a minimum, should be educated to SCQF level 8 or ideally of an ITIL nature (ITIL foundation 3 as a minimum). Previous experience in a role involving Service Asset and Configuration Management would be desirable. SQA offer a more »

Active Directory Federation Services. Set the bar and ensure strict adherence to processes and best practice standards, especially Incident, Problem, Change and Project Management. (ITIL or otherwise). Documents and records procedures as needed and leads sharing of such content repositories. Your skills and experience: Experience of and applied understanding more »

Active Directory Federation Services. Set the bar and ensure strict adherence to processes and best practice standards, especially Incident, Problem, Change and Project Management. (ITIL or otherwise). Documents and records procedures as needed and leads sharing of such content repositories. Your skills and experience: Experience of and applied understanding more »

users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid trending and continual service improvements. Categorizing tickets based on ITIL principles (Incidents and Service Requests) Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include … the event of a colleague being absent from work you may be requested to cover their shift at short notice. Desirable: Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC/Server NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity more »