Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
83zero Ltd
Active Directory Federation Services. Set the bar and ensure strict adherence to processes and best practice standards, especially Incident, Problem, Change and Project Management. (ITIL or otherwise). Documents and records procedures as needed and leads sharing of such content repositories. Your skills and experience: Experience of and applied understanding more »
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
83zero Limited
Active Directory Federation Services. Set the bar and ensure strict adherence to processes and best practice standards, especially Incident, Problem, Change and Project Management. (ITIL or otherwise). Documents and records procedures as needed and leads sharing of such content repositories. Your skills and experience: Experience of and applied understanding more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Navisite
users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid trending and continual service improvements. Categorizing tickets based on ITIL principles (Incidents and Service Requests) Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include … the event of a colleague being absent from work you may be requested to cover their shift at short notice. Desirable: Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC/Server NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity more »