2 Permanent ITIL Jobs in Glasgow with Remote Work Options

users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid trending and continual service improvements. Categorizing tickets based on ITIL principles (Incidents and Service Requests) Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include … the event of a colleague being absent from work you may be requested to cover their shift at short notice. Desirable: Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC/Server NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity more »

and FortiAP access points Knowledge of network protocols, routing, switching, and security principles Experience with network troubleshooting, performance optimization, and capacity planning Understanding of ITIL best practices and experience in working with service level agreements (SLAs) Professional certifications such as CCNP, FCNSP, or NSE4 are highly desired Excellent problem-solving more »