skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network/infrastructure/application monitoring tools. • Experience more »
Leeds, England, United Kingdom Hybrid / WFH Options
Switch Tech Talent
annum - on call 1 week out of every 5 (will decrease as team gets grows) 🎰 Industry: Online Casino/Sportsbetting 🛠 Key Skills: Sys Admin, ITIL, ITSM We're seeking a Lead Engineer to join a global Tech team. In this dynamic environment, you'll lead a team, drive service excellence more »
the setup, development, and maintenance of a Service Knowledge Platform such as ServiceNow, owning this process and the third-party relationship. Strong understanding of ITIL processes such as Service Operation and Service Transition Strong interpersonal skills, understanding how other business area functions and promoting new ways of working to foster more »
Leeds, England, United Kingdom Hybrid / WFH Options
Mastek
with support ticketing systems and customer relationship management (CRM) tools. Proven working experience in a live service environment, resolving incidents Be an advocate of ITIL best practice processes within the business Have previous experience of fault finding, driving up first time fix ratios Key Generic Competencies Ability to communicate with more »
a part in implementing a new service and capability Process and data analysis to identify and remove waste from operational services Solid understanding of ITIL/Six Sigma You'll also have extensive experience of using ServiceNow, Jira and ideally Power Bi This is a 6 month contract paying more »
