49 Permanent ITIL Jobs in Manchester

years experience in a similar role Experience identifying, analysing and resolving recurring ticket issues Experience working with Azure, O365 (and addons), SQL Server, ITIL frameworks Advanced troubleshooting and root cause analysis Customer-centric approach and excellent stakeholder communication If you are interested in this position, please apply below or get more »

GIT. API development experience including use of integration platforms such as Mulesoft/BizTalk or similar. Strong knowledge of the software development lifecycle including ITIL concepts such as change advisory board (CAB). Business/Technical design documentation skills including business process mapping and writing specifications. Dynamics 365 platform experience more »

quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow more »

quality improvements. Security and governance models for cloud engineering and operations -Desired. Driving IT and business automation across product management, engineering, and operations -Desired. ITIL and service management. Being comfortable in a client-facing role, with previously consulting or advisory experience. As a requirement, all candidates must be SC eligible more »

to internal teams and creating optimal solutions. Certifications such as CISSP, CISM, or CRISC are highly desirable. Working knowledge of service frameworks such as ITIL are also desirable. Behaviours: Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Why NCC Group? At more »

an Application Support Analyst you will be experienced managing incoming tickets using ServiceNow. You will be experienced using SQL and will have knowledge of ITIL frameworks and processes. You will need to be willing to learn about the Lloyd's Specialty insurance markets and the applications being supported within the more »

Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to work closely alongside both technical and non-technical stakeholders Experience working closely with suppliers more »

and upskilling. Our client is looking for someone who possesses experience in ITOM/CMDB/Discovery work. Essential skills for this role include ITIL processes, Developing solutions with ServiceNow. Core Responsibilities: * Developing complex solutions, carry out impact assessments to existing applications. * Contributing to the Design work * Writing Code meeting more »

would have the following skills and experience: (or equivalent) qualification certification leadership or other Agile qualification (such as Kanban or Scrum) experience of operating ITIL and CSIRT processes and standards understanding of IT/OT technologies, market trends, products and services, gained through experience of operating in a similar role more »

Able to work in a fast paced environment on multiple projects with independent deadlines and deliverables, with a strong attention to detail. Experience with ITIL framework. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply more »

Systems Engineer or a similar job role with 2/3 years experience or more is required. SQL, integration technologies and web technologies experience ITIL - Foundation Degree in Computer Science or equivalent would be desirable but not essential. Please note that you must have full rights to work in the more »

Job responsibilities To view the details job description and main responsibilities, please see the attached job description and person specification. Person Specification Qualifications Essential ITIL 4 Educated to degree level. Educated to masters level or equivalent level of experience at a senior level. Experience Essential Proven experience working as a more »

by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience of implementing new IT Services in an immature/greenfield environment’s Experience running a CSI/SIP register more »

IT Service Manager - Field Based/hybrid Key skills - Service Manager, Account Manager, ITIL A brand-new role for an IT Service Manager/Account Manager. We are currently seeking a dynamic and customer-oriented IT Service Manager or an IT Account Manager to join a Manchester HQ based multi more »

and Docker · Vmware · Good Network skills (Firewalls & Switches) · A driving license. You can have: · Grafana and or Prometheus · Windows Server Knowledge · A knowledge of ITIL processes, and ideally ITIL certified more »

support of the estate Responsibility for the management of applications, support teams, licences, services, maintenance and operations contracts and the associated budgets. Accountability for ITIL framework application to ensure robust change management, including configuration, commissioning, maintenance releases and small changes across the estate. Responsibility for creating and maintaining service and … service provision. of a heavily regulated industry and CNI accountabilities operational management experience, able to deliver service improvements concurrently with cost savings. experience of ITIL framework and application, including incident management. technical understanding of technology disciplines and asset management. interpersonal skills to manage relationships and influence key leaders at senior more »

as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with more »

maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for … Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid more »

and train members of staff. Liaise closely with the security team Take part in the 3rd party ERP/CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in … AD (Entra ID), InTune (MDM, MS Defender) Proven track record in implementing processes and establishing frameworks to streamline operations and optimise organisational efficiency (e.g. ITIL, governance and compliance) Job Offer A competitive salary range of £70,000 - £78,000 per annum Annual bonus scheme Comprehensive private medical coverage 25 days more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

have experience working in a multi-site environment but if not, it is essential that you have experience working within a large scale corporate ITIL environment preferably holding an ITIL v3 or v4 Apply now for immediate consideration more »

Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to more »

and you deliver effective IT Service and Support to meet and exceed requirements. Key Responsibilities: To manage IT related incidents and service requests utilising ITIL aligned support management processes and tools. Effective management of multi-channel customer communications (Portal, Email and Phone) ensuring that enough information is captured to assist … the following skills and experience: Minimum 2 years' experience in a pressured Service Desk and Support environment Experience in managing suppliers throughout issue resolution ITIL v2 or V3 Foundation (v3 preferred) Understanding or experience of time-critical manufacturing processes, and supporting technology Experience with CRM systems and 4 or above more »

have a complete Service Design Package that meets agreed Service Transition and Operational Readiness measures including creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. You will have experience co-ordinating/managing Service … new and changed solutions delivered into the production environment. You will have a thorough understanding of Availability Management, Capacity Management and Information and Governance, ITIL, project delivery and working within a governance framework. Experience of security system implementations is preferred. If this sounds like the perfect role for you then more »