Servers. Brilliant customer-facing skills and phone manners. Experience with Azure Installation. SharePoint Administration. Experience with Network Installation. CCNA/CompTIA Network+ Knowledge of ITIL Framework. Experience with UTM/Watchguard Responsibilities Deliver comprehensive IT support to clients (2nd/3rd line) Proactively monitor client infrastructure using RMM solutions Manage more »
skills/experience: * At least 5 years IT experience - across all areas of a busy IT function * Relevant IT and/or projects qualifications (ITIL/Prince2 etc) * Still hands on - particularly in support management and infrastructure issues * A hands on approach to support and training * Strong technical experience ideally more »
King's Lynn, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO 27001, and ISO 20000. What you'll need to succeed Proven experience in a similar role, ideally within an ISO 20000 accredited organisation. … In-depth knowledge of cloud computing on the Azure platform. Experience working within a SIAM Service Model. ITIL V3 and/or ITIL V4 qualifications. Strong project management skills, with the ability to lead cross-functional teams. Excellent communication and interpersonal skills. What you'll get in return The flexibility more »
King's Lynn, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party … KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner. Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards. Extensive … experience in managing teams across the ITIL lifecycle. Excellent communication and collaboration skills. What you'll get in return The flexibility of a fully remote working setup. A competitive salary and benefits package. Ongoing learning, training, and career development opportunities 25 days annual leave + 8 bank holidays Life Assurance more »
responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party … KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner. Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards. Extensive … experience in managing teams across the ITIL lifecycle. Excellent communication and collaboration skills. What you'll get in return The flexibility of a fully remote working setup. A competitive salary and benefits package. Ongoing learning, training, and career development opportunities 25 days annual leave + 8 bank holidays Life Assurance more »