1 to 25 of 49 ITIL Jobs in Scotland

concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and more »

Strong knowledge and experience of IT change management processes and principles Willingness to stay up to date on information technology trends and security standards ITIL Foundation (or higher) Qualified in one or more of CISSP, CRISC, CCSP or equivalent experience What You’ll Get in Return: We are committed to more »

a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience in service design in an ITIL environment - Creating, implementing and managing scalable Customer Support models and processes including SLA and SaaS Developing and ensuring competency within the team to support all … There may be the need to be available to meet in various Customer locations (including overseas) on an occasional basis. Possess essential skills for ITIL Certification, specifically in Service Design and Management, demonstrating a deep understanding of IT service processes and methodologies to enhance the overall efficiency and effectiveness of … in supervising/managing a team is required. Experience and certifications with systems Support, Connectivity and Remote Diagnostics are preferred in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry stand certification more »

systems Excellent problem-solving and analytical skills Strong knowledge and experience of IT change management processes and principles Certification in TOGAF, Microsoft Azure and ITIL What You’ll Get in Return: We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes more »

concepts and services such as DNS and DHCP in an enterprise environment Exceptional communication and customer service skills Proactive, positive and can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management Relevant technical certification more »

You will have: Previous background of working as an IT support position and have the following skill sets: Previous experience of working in an ITIL environment Experience of Windows Desktop support using either Windows 10 or Windows 11 Experience of support to Windows Server 2019 and above including system patching more »

until 00:00 Monday to Friday. What are we looking for in our next IT Systems Administrator ? Previous experience of working in an ITIL environment Windows Desktop support using either Windows 10 or Windows 11 Support to Windows Server 2019 and above including system patching and malware updates Create and more »

up to and including SQL Server 2019. Capability in executing SQL Server database builds, patching, and upgrades, extending to the latest version. Awareness of ITIL Service Management principles, particularly in Change, Incident & Problem Management. Strong technical acumen and adept decision-making abilities. Capacity to work independently while ensuring accountability for more »

are a plus Professional certifications such as GCTI, GCIA, GCIH, GREM, CISSP, CISM, or similar cybersecurity technical certifications are a plus DevOps methods and ITIL framework knowledge are a plus Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work more »

processes, procedures, and work instructions are clearly followed to help improve reliability, efficiency, quality, and cost effectiveness of service components under supervision for example ITIL problem and change processes Accountable for compliance with all IS related processes, policies, and work practices Supports the development of future planning and product roadmap more »

be able to obtain UK GOV Security Clearance at SC level clean UK Driving License trouble shooting skills experience in a similar role with ITIL environment Support knowledge including Microsoft Windows XP/7/10 onwards communicator both face-to-face & over the phone Windows Share\File permissions connectivity more »

and adherence to contractual obligations. Provide leadership and guidance to the service operations team, fostering a culture of collaboration, accountability, and continuous improvement. Requirements: ITIL certification (ITIL Foundation certification as a minimum). Proven experience in IT service management, with a strong understanding of ITIL principles and best practices. In more »

of technical staff, focusing on client satisfaction whilst complying with Capita Network Services policies, procedures and best practices. The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will … s Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Proven customer service experience Experience working in an ITIL environment and adhering to strict SLA’s Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or more »

concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and more »

obtain UK GOV Security Clearance at SC level Full, clean UK Driving License Proven trouble shooting skills Previous experience in a similar role with ITIL environment PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards Excellent communicator both face-to-face & over the phone Administering more »

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification If you have the skills required please apply now more »

Office tools. Up-to-date knowledge of ICT technologies. Familiarity with IT service management tools like SNOW. Understanding of industry trends and best practices (ITIL, ISO 27001, etc.). Experience with asset management tools like Lansweeper. Proficiency with remote assistance tools like TeamViewer. Benefits: Our client offers competitive benefits packages more »

/procedures/work instructions are clearly followed to help improve reliability, efficiency, quality, and cost effectiveness of service components under supervision for example ITIL problem and change processes Accountable for compliance with all IT related processes, policies and work practices Supports the development of future planning and product roadmap … managers Good verbal and written communication skills, including the ability to explain technical concepts and technologies to the IT workforce Excellent problem-solving skills ITIL qualification (foundation at a minimum or similar demonstrated experience) and proven ability of working to the ITIL disciplines Ability to work effectively in a team more »

role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise in internal network design, implementation more »

Previous experience in the creation of technical support documentation Enterprise support of Microsoft Office 365, desktop and Admin Knowledge of Service Management processes e.g. ITIL Previous experience working in a managed service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge more »

concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification If you have the skill required, please apply now more »

Security Controls • Ivanti Device and Application Control • Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: • Citrix based VDI Infrastructure • Administering Licence Servers • Administering Managed Print Servers • ITIL Foundation • MCP/MCSE If you have the skills required, please more »

related role. Preferred certification: Certified Information Systems Security Professional (CISSP). Experience in Government/Ministry of Defence settings is advantageous. Proficiency in implementing ITIL processes. Strong expertise in SIEM operations. Competence in Risk Management and NIST Cyber Security Controls. Client-facing experience with exceptional stakeholder management skills. Ability to more »

Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication … of Cisco/Juniper Network Devices Recent experience in a IT Helpdesk or Network related role Experience of local government/public sector environments ITIL Service Management more »