9 ITIL Jobs in Wales with Remote Work Options

and experience required (E) – Essential (D) – Desirable Educated to degree level and/or equivalent qualification and experience. (D) Certified Agile Scrum Master. (D) ITIL Foundation qualifications. (D) Enthusiastic Agile practitioner (E) Excellent leadership skills (E) Excellent presentation skills and the ability to communicate and facilitate confidently. (E) Exceptional people more »

team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the … and remote). Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log … global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global root cause analysis. ITIL (Information Technology Infrastructure Library) or relevant certifications Proven work experience as a Support Engineer or similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with more »

helpdesk Exceptional communication skills both verbal and written Full and valid UK driving license Nice to Have: Hold an ndustry-based certification (CompTIA, Microsoft, ITIL etc.) Experience with Windows-based desktops Have experience with networking based technologies (DHCP, DNS etc.) However, that's not all as this company will invest more »

Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements Desirable Knowledge of NHS Wales organisations & ITIL strategy Knowledge and understanding of the role of DHCW Experience Essential Experience of working in a technical support role and proven experience in the development more »

your current line manager prior to applying for this post. To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »

Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software applications Knowledge of: o MS Active Directory o MS Windows Server … o O365 Desirable Registered with a relevant informatics professional body PRINCE2 foundation or demonstrable equivalent experience Knowledge of NHS Wales organisations & ITIL strategy Knowledge and understanding of the role of DHCW nowledge of relevant NHS standards and legal requirements relating to Information Governance and Security Experience Essential Experience in providing more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established service desk team … days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional … services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled more »

of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely resolution of service disruptions. Manage service desk … service desk management, preferably within a professional services environment. Proven leadership skills with experience managing and motivating teams of technical professionals. Strong knowledge of ITIL processes, principles, and best practices, with ITIL certification preferred. Excellent communication skills with the ability to interact effectively with internal users, stakeholders, and senior management. more »

writing ability and Integration Services package creation. Extensive experience and knowledge in data warehouse development cycle including change control, documentation, upgrades and archiving. Desirable ITIL qualified or demonstrable equivalent experience In-depth knowledge of NHS data sets. Big data analytic technologies, including evaluating developing technologies and solutions, designing and developing more »