support to customer at a high level Manage a rota to ensure the desk is covered between the hours of 8-5 ABOUT YOU ITIL trained and experience working on a service desk with an ITSM tool Attention to detail and someone who takes pride in the quality of their more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established service desk team … days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional … services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled more »
Involved in all aspects of the support of the network infrastructure including build, patching, user support, data backup, and implementing changes, all following standard ITIL processes ABOUT YOU Experience supporting network infrastructure Experience with: Networking, Firewall configuration, Load balancers, Windows (Server and Desktop), Virtualisation (ESXi), Backup, Patching HOW WE CAN more »
supporting the security applications including patching alongside the infrastructure team Assist with occasional penetration testing of the network and Airbus' products Work with our ITIL Service Management tool ABOUT YOU Cyber Security Degree or equivalent qualifications and experience Experience working as a SOC Analyst Keen to contribute and open to more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely resolution of service disruptions. Manage service desk … service desk management, preferably within a professional services environment. Proven leadership skills with experience managing and motivating teams of technical professionals. Strong knowledge of ITIL processes, principles, and best practices, with ITIL certification preferred. Excellent communication skills with the ability to interact effectively with internal users, stakeholders, and senior management. more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
of IT/IP infrastructure and networks, LAN & WAN Networking, Routing, Switching & Firewalls * Someone who has or is working towards any IT-related degree, ITIL v3/4, or a CompTIA Network +, CCNA or equivalent Microsoft certifications (though this isn't essential for this role). * Skills in or more »
organisational environment A good understanding and evidence of designing and/or working with SLAs/KPIs Incident/Problem Resolution working within an ITIL framework Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationship Ability to work unsupervised, assisting and supporting the more »
