Architect** TOP 3 Core Skills: - **Service Now** - **ITOM** - **Repair** Minimum years of experience: 8-10 DETAILED JOB DESCRIPTION Area of expertise – Good understanding of ITIL framework & key ITSM processes, TSM (Telecom Service Management module or its predecessor -CSM/ITSM), FSM (Field Service Management), GRC (Governance, Risk and Compliance … Sprint model), JIRA & Confluence tools - Candidate should possess Good Communication & Client-interfacing skills. NICE TO HAVE - SAFe/PMP/Prince2/CSM and ITIL certified. - ServiceNow CSA, CSI, and module-specific micro certifications. - Designing of TM Forum APIs. PERSONAL - Ability to work as part of a cross-cultural more »
team members to facilitate resolution. Continuously evaluate service desk processes and procedures, identifying inefficiencies and areas for improvement. Develop and implement best practices using ITIL framework to optimize service desk operations and enhance productivity. Utilize data and metrics to track key performance indicators (KPIs) and drive continuous improvement initiatives. … of 3 years of hands-on experience in a leadership role within a service desk or technical support environment. Industry certifications such as advanced ITIL certifications are highly desirable. Proven managerial experience, demonstrating the ability to lead and motivate a diverse IT support team effectively. Strong understanding of service more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be … troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of IT Service Management practices including Configuration, Change, Incident, and Problem. Experience with ServiceNow Discovery and more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership and updating … IP Protocols Routing and Switching fault resolution Understanding of Firewalls and security technologies Experience of ICMP/SNMP monitoring tools Experience of VMWare NSX ITIL certification. more »
CSI cycle between Managed Services and Professional Services Engagement with the Commercial teams, to support customer engagements What we are looking for: Education & Qualifications: ITIL qualification or relevant experience working in a managed services organisation using ITIL practices. AZ-104 Microsoft Azure Administrator qualification. Any other Microsoft Azure more »
