3 Permanent ITIL Foundation Certificate Jobs in the West Midlands

undertake hardware and software image testing proposed for use within the supported infrastructure. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment … or an IT related Degree/Higher Diploma or equivalent industry qualification or experience. Desirable *A level qualification *City and Guilds qualification in IT *ITIL Foundation Certificate or equivalent. Experience Essential *Relevant IT experience gained working within either 1st or 2nd support tier function. *Extensive experience of … Device support within an ICT environment *Extensive experience of working within defined Service Level Agreements & Service Level Targets. Desirable *High level of understanding of ITIL processes and Service Management best practice framework Additional Criteria Essential *Enhanced level of Communication/people skills with the ability to utilise empathy and more »

/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications – Document Management, Digital Dictation would be an advantage About Us: We are a UK based more »

user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITIL Foundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our more »