An understanding of equalities issues and how best practice can be applied in the context of the duties and responsibilities of the post. Desirable: ITILv3 or v4 Foundation Any accredited Service Desk qualification (not internal) Experience of working with remote teams and customers across time-zones. Remote Server Management more »
Brighton, England, United Kingdom Hybrid / WFH Options
15below
Microsoft Azure Containerisation and orchestration technologies e.g. Kubernetes Site to Site (L2L) and remote access VPN configuration and troubleshooting experience Windows PowerShell Understanding of ITIL framework Benefits Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to do more »
Office 365 products Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users Solid understanding of ITIL principles and best practices Ability to prioritise and manage multiple tasks in a fast-paced environment Flexibility to occasionally visit client sites as required Eligibility more »
Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
learning Excellent communication skills verbal/face to face and written Any training experience would be beneficial Knowledge of Cyber Security A knowledge of ITIL would be an advantage Highly organised Approachable, thoughtful and supportive Please note this role is office based at least four days per week with the more »
design and deployment experience. MSCE. VMWare VCP. Azure implementation qualifications. Azure PaaS stack and AKS. Windows Server 2019. Strong Azure implementation experience. Knowledge of ITIL Proven track record in managing and integrating IT change programme. KPI development experience in delivering realistic technical service metrics. more »
and Confluence, telephony systems and their network implications. To be proactive and pragmatic and extremely detail orientated. Preferred Skills But Not Essential Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases You Should Apply If: You care deeply about applying technologymore »
POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for more »
matches the best, whilst ensuring compliance to regulatory requirements, company policy and standards. Experience with information security management frameworks (NIST, PCI, GDPR, ISO, OWASP, ITIL, ISF SoGP, COBIT) is essential. The role will involve supporting project managers in risk and issue management Creation, review, and approval of documentation such as more »
Processes & Procedures. Share and Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Defining new process and procedure for operations. Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. 3rd Party Vendor Management & Contract Negotiation … to manage IT transformations end to end. Working knowledge and understanding of Systrack tool. Ability to interact with CIO/Infrastructure director Understanding of ITIL framework Preferably 10+ years plus of Industry experience Atleast 8+ years of EUC experience Strong Leadership, People & Customer relationship skills and drive to push things more »
Wokingham, UK (3 days Onsite) Ready to utilise your skills and knowledge in CNI SCADA? Are you passionate about managing outsourced services in an ITIL environment, effectively setting direction, control, and standards? Join us as a Networks Analyst/Administrator! Careers at TCS: It means more TCS is a purpose … responsible for the operational networks to run the best class network and telemetry operations. In this role, you will work in Infrastructure/Application ITIL based support environment. Key responsibilities: Act as a focal point for business service liaison (including projects and service transition). Manage all the resources including … Utilities environment. Ability to manage all of resources required to run best in class network & telemetry operations. Experience of managing outsourced services in an ITIL environment. Experience of effectively setting direction, control and standards, ideally in operational network environments. Strong knowledge of appropriate technology and systems that make up the more »
Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio … Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and … worked on an IT service desk. of managing a team of 5 or more people Desktop, Networking, Server year experience. Phone Manner V4 or v3 Listening Skills Skills Skills Competencies & Key Success Factors Work will within a team Ability to be able to multitask Strong Customer Focus The values that more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking more »
Shefford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Central Bedfordshire Council
devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as more »
SKILLS/QUALIFICATIONS: * Azure Cloud/Oracle Cloud * Left Hand Storage * EMC Networker/Unity * HPe 3PAR, SAN, MSA and StoreOnce * Project Management experience * ITIL Foundation and Transition * Skilled CCNA/CCNP * Linux knowledge and understanding If you have the skills required, please apply now! 'In applying for this position more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: * 5 years plus Azure Active Directory experience (Essential) * Working Knowledge and implementation experience of Azure Dev Ops … Sync and AD Connect Experience beneficial * Azure Containers * Azure Kubernetes * Azure Endpoint Management/Intune * Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. * ITIL Foundation certified with a broad experience across Service Management disciplines and Agile delivery Benefits: * Development through Training/Certification * Put through DV clearance (including tax more »
user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructuremore »
Watford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Nufuture
ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power Automate Power BI desirable ITIL awareness. Excellent communication, time management, and organisational skills. Ability to work both autonomously and as part of a team. Add me on LinkedIn to stay more »
RH12, Horsham, West Sussex, United Kingdom Hybrid / WFH Options
nufuture
ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power Automate Power BI desirable ITIL awareness. Excellent communication, time management, and organisational skills. Ability to work both autonomously and as part of a team. Add me on LinkedIn to stay more »
Employment Type: Permanent
Salary: £45000 - £55000/annum Medical Insurance, 26 Days Holiday
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
and updating technical documentation regularly Essential Skills & Experience: 2+ years’ experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a more »
Employment Type: Permanent
Salary: £49800/annum Excellent Pension and Employee Benefits
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a more »
Employment Type: Permanent
Salary: £49500/annum Excellent Pension and Benefits
Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary more »
user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical more »
support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively more »