technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our ITServiceManagement System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »
Wilmslow, Cheshire, United Kingdom Hybrid / WFH Options
Jobwise Ltd
Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for ITservicemanagement You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be more »
addressing issues and queries in accordance with defined processes and priorities Maintain accurate logs and records of all issues and queries in the ITServiceManagement Software Escalate and manage issues to 3rd party vendors, ensuring all parties receive regular updates on progress Provide support for the company's desktop more »
in ServiceNow (Business Rules, UI Pages, UI Macros, Events/Actions etc.) Working experience with ServiceNow module implementation and support, ServiceNow ITServiceManagement (ITSM), ServiceNow Customer ServiceManagement (CSM). Experience configuring workflows using standard methodology. Solid understanding of technical components such as APIs, LDAP, VPN, SSL, SSO, Multi more »
