business as required Working with the rest of the Service Ops team tracking and documenting all alerts and resolutions in detail through a designated ITSM system. Adhere to all internal processes (change/incident/problem etc) as set out by the ITService Manager. Regularly review our monitoring systems more »
continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 ServiceManagement and/or ISO 20000 ITServiceManagement Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »
United Kingdom, Coventry, West Midlands Hybrid / WFH Options
Capita
Server/SQL Server Management Studio '€¢Capita Open Housing '€¢Experience of working within Housing associations, charities or authorities '€¢Working knowledge in Service Now as ITSM tool '€¢Progress Database About CapitaOne At Capita ONE, we're keeping society moving. Our technology is helping deliver public and community services which make the more »
