8 Permanent ITSM Jobs in East London

awareness and compliance with service transition quality plans and processes Line management responsibilities and the opportunity to grow out the teamExperience needed:Strong IT Service Management background, with relevant experience in SD&T Experience in leading and driving an SD&T function forwardManager IT Services, using recognised frameworks, methods and more »

with clients to understand their business needs and develop ServiceNow solutions to meet those needs. Design, implement, and configure ServiceNow modules, including CMDB, Discovery, ITSM, ITOM, and Change Management. Perform data migrations and integrations with other systems. Develop and deliver training to users on how to use ServiceNow. Troubleshoot and … features and best practices. Qualifications 3+ years of experience working with ServiceNow. Hands on Experience with CMDB and Discovery modules is essential. Experience with ITSM, ITOM, and Change Management modules is a plus. Experience with data migration and integration is a plus. Excellent communication and interpersonal skills. Ability to work more »

policies as required.Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within the ITSM CMDB.Provide and maintain training and documentation relating to policies, processes and procedures which are readily available to the relevant audience. To be responsible for the more »

such as Azure AD/Entra ID, JumpCloud or Okta WorkforceBasic networking knowledge - DNS, DHCP, TCP/IPFamiliar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDeskWithin a commutable distance to Central London and happy to commute dailyStrong customer-focused skillsA process-driven, meticulous individual who can more »

short-term actions of the service desk function.Demonstrable experience leading a service desk environment.Experience managing incident response and escalation.Experience creating processes and solutions using ITSM tools to provide appropriate governance of company proceduresExperience managing relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver … best use of assets.ITIL 3 or 4 FoundationKnowledge of inventory systems (i.e. Lansweeper, Crowd Strike)Background in IT asset and configuration management.4Experience with IT service management tools and platforms.Knowledge in working with Configuration Management processes and systems or ITIL processes.Experience working in a regulated environment and knowledge of the risk more »

IT partners through the Service Delivery process. Ensure that the activities of IT providers accurately reflect the Technology Strategy.Architect designs - end-to-end IT Service Management solutions leveraging ServiceNow platform capabilities.Collaborating with the Service Integrator to optimise both current and future service designs.Take charge of discussions and joint governance forums … to retirement. This entails monitoring service performance, identifying and addressing issues, and implementing improvements Stay abreast of emerging trends and best practices in IT Service Management and ServiceNow platform capabilities, continuously enhancing expertise and driving innovation.Serve as the liaison between the IT team and the business, which involves engaging with more »

at prioritising requests and monitoring scheduled Joiners/Movers/Leavers, working closely with HR department. Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPIs Work as a key point of contact for IAM related issues through escalation as part of security more »