1 to 25 of 30 Permanent ITSM Jobs in the East of England

in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues. Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web more »

implementation. · Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. · Experience in utilising ITSM tool sets. · Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join more »

AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »

hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »

Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both more »

using O365, Active Directory and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions more »

a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »

through rigorous process adherence and governance.Responsibilities Responsible for doing regular releases with SaaS based products like SAP 4 HANA, Success Factors, Degreed etc. Ensure ITSM and release process is integrated into the wider EWT processes and governance to release quality products. Ensuring projects/programs are held accountable and responsible more »

ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause analysis & Major incident management What’s next? If this sounds like it could more »

/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge more »

Services, API Manager, Monitoring) Azure Test Plans Postman/Soap UI C# .NET programming JMeter/lliad T3 Selenium WebDriver SpecFlow+ Appium CRM systems ITSM tools Android development frameworks Splunk - Using this as a troubleshooting tool What can we do for you? This position offers a mix of remote working more »

by the end user and walk the end user through the problem-solving process. Record incidents and service requests and their resolution in a ITSM tool. Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user. Provide 2nd line support to more »

to build and maintain strong relationships with customers and senior stakeholders · Good technical knowledge across multiple domains, to ideally include Microsoft Active Directory, SCCM, ITSM Tools · Good customer service skills · Resource Management skills Key responsibilities · Providing technical expertise and leadership to our Technical Helpdesk Team, clients and suppliers · Resourcing and more »

Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »

of working in high pressure and challenging environments. Excellent organisational skill. Team player with the ability to motivate others. Demonstrable ability and understanding of ITSM tools, generating service reports and interpreting data. Defence or Public Sector Experience. Required: Security Clearance to SC level (but can start on BPSS) Ability to more »

Europe if required. ITIL experience Positive attitude, capable of working under pressure. Excellent organisational skills Team player with motivation to inspire others. Proficiency in ITSM tools and service reporting Defence or public sector experience. What we can offer – Network Service Administrator Company bonus of up to £2,500 Combined pension more »

development of team members.About you (experience we seek)Proven experience in a leadership role within a ServiceNow development team or similar IT service management (ITSM) environment.ServiceNow Expertise: Extensive knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, and custom application development.Project Management: Demonstrated ability to lead and deliver complex IT more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »

Possess a solid understanding of technology and IT infrastructure Familiarity with a range of software, hardware, and networking solutions Knowledge of IT service management (ITSM) frameworks, such as ITIL. Understanding of budgeting and financial management principles Proficient in project management methodologies. Ability to manage contract budgets effectively and allocate resources more »

Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »

Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

Job Title: IT Support Engineer Location: Cambridge - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN more »

a Platform/Technical or Enterprise architect Knowledge and experience in Platform Architecture, with skills in technical architecture, cloud solutions, and more Familiarity with ITSM and ITIL Understanding of different modelling languages (UML and ArchiMate) Experience in … system development life cycle methodologies (Agile, DevOps) Excellent interpersonal skills in facilitation and negotiation Specific Platforms that we use in IT Common Tools: IT Service Management: Now Platform IT Asset Management: SNOW Software Enterprise Agile Planning: Jira IT Financial Management: Cloudability IT Portfolio Management: Eureka Team Collaboration Tools: Confluence, MS more »