St Albans, England, United Kingdom Hybrid / WFH Options
Cheeky Munkey Ltd
AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of ITservicemanagement tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause analysis & Major incident management What’s next? If this sounds like it could more »
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Linking Humans
Extensive experience as a ServiceNow Architect, with a proven track record of successful implementations. Deep understanding of ServiceNow modules and capabilities. Strong background in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Excellent problem-solving and analytical skills. Ability to work effectively in a fully remote environment. Legal right to more »
Colchester, England, United Kingdom Hybrid / WFH Options
GS Solutions
similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask ticketing system or similar. Knowledge of ITSM and RMM tools. Leading and Motivating Teams. Completing 121’s and appraisals Develop and continuously improve ITIL based processes. Working within a Change Management framework. more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
the highest priority.What you will ideally have experience of?Excellent communication skills (verbal & written)Service desk or Helpdesk Management ExperienceReporting skillsManaging stakeholder relationshipsMicrosoftActive DirectorySCCM, ITSM ToolsPerformance management and appraisal experience managing a small team.Root cause analysis & Major incident managementWhat’s next? If this sounds like it could be worth a more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Connexa Technology Limited
resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in ITservicemanagement with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
The Channel Recruiter
Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »
King's Lynn, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
with their values. Your new role As the Head of ServiceManagement, you will play a crucial role in leading the ITServiceManagement (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »
with their values. Your new role As the Head of ServiceManagement, you will play a crucial role in leading the ITServiceManagement (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Ltd
desk and develop your team's skills and capabilities. You will also have the opportunity to take ownership of the development of a new ITSM implementation and help shape the performance of the tool. You will have the opportunity to drive forward the business' ITIL framework and improve internal processes … delivery within a 7,000-employee organisation across 700 sites. We would like to talk to you if: You have proven experience in ITservicemanagement, with a focus on delivering high-quality services to internal stakeholders. You have strong leadership and management skills, with the ability to motivate and … team. You have a proven ability to manage service desk teams, including defining and measuring KPI's and SLA's. You have knowledge of ITSMService Desk Tooling. You have excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization. You have more »