14 ITSM Jobs in the East of England with Remote Work Options

AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »

a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »

ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause analysis & Major incident management What’s next? If this sounds like it could more »

Services, API Manager, Monitoring) Azure Test Plans Postman/Soap UI C# .NET programming JMeter/lliad T3 Selenium WebDriver SpecFlow+ Appium CRM systems ITSM tools Android development frameworks Splunk - Using this as a troubleshooting tool What can we do for you? This position offers a mix of remote working more »

by the end user and walk the end user through the problem-solving process. Record incidents and service requests and their resolution in a ITSM tool. Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user. Provide 2nd line support to more »

to build and maintain strong relationships with customers and senior stakeholders · Good technical knowledge across multiple domains, to ideally include Microsoft Active Directory, SCCM, ITSM Tools · Good customer service skills · Resource Management skills Key responsibilities · Providing technical expertise and leadership to our Technical Helpdesk Team, clients and suppliers · Resourcing and more »

of working in high pressure and challenging environments. Excellent organisational skill. Team player with the ability to motivate others. Demonstrable ability and understanding of ITSM tools, generating service reports and interpreting data. Defence or Public Sector Experience. Required: Security Clearance to SC level (but can start on BPSS) Ability to more »

Possess a solid understanding of technology and IT infrastructure Familiarity with a range of software, hardware, and networking solutions Knowledge of IT service management (ITSM) frameworks, such as ITIL. Understanding of budgeting and financial management principles Proficient in project management methodologies. Ability to manage contract budgets effectively and allocate resources more »

Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »

Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

key stakeholders and suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution … learnt and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »

We are currently recruiting for one of the UK’s Leading FMCG companies who are looking for an IT Audit Manager . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital more »