1 to 25 of 38 Permanent ITSM Jobs in the East of England

desk and develop your team's skills and capabilities. You will also have the opportunity to take ownership of the development of a new ITSM implementation and help shape the performance of the tool. You will have the opportunity to drive forward the business' ITIL framework and improve internal processes … delivery within a 7,000-employee organisation across 700 sites. We would like to talk to you if: You have proven experience in IT service management, with a focus on delivering high-quality services to internal stakeholders. You have strong leadership and management skills, with the ability to motivate and … team. You have a proven ability to manage service desk teams, including defining and measuring KPI's and SLA's. You have knowledge of ITSM Service Desk Tooling. You have excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization. You have more »

convey findings and recommendations to stakeholders. Detail-oriented with strong organizational skills to manage and prioritize multiple tasks. Familiarity with ManageEngine or similar IT service management software is a plus. 3 months initially Circa £300 per day inside IR35 Peterborough - on site more »

convey findings and recommendations to stakeholders. Detail-oriented with strong organizational skills to manage and prioritize multiple tasks. Familiarity with ManageEngine or similar IT service management software is a plus. 3 months initially Circa £300 per day inside IR35 Peterborough - on site more »

an administrative role Microsoft Office 365 skills Excellent customer service Excellent collaboration skills with both internal and external partners Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now & Intune. Manage complete assignments. more »

an administrative role Microsoft Office 365 skills Excellent customer service Excellent collaboration skills with both internal and external partners Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now & Intune. Manage complete assignments. more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »

an administrative role Microsoft Office 365 skills Excellent customer service Excellent collaboration skills with both internal and external partners Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now & Intune. Manage complete assignments. more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting root cause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures and operations, including public cloud. in major more »

information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting root cause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures and operations, including public cloud. in major more »

hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »

CDA, Data Transformations and Message Interactions Software development/Systems Integration development qualification or equivalent experience Desirable Intersystem Health Share training/certification IT Service Management qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will more »

oversight. - Demonstrable expertise in managing IT infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable more »

oversight. - Demonstrable expertise in managing IT infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable more »

environment. The Successful Candidate will have: • Familiarity with SaaS and web-based application delivery • Understanding of Support and Service Desk role • Familiarity with IT Service Management systems • Smart and professional with strong customer focus • Excellent communication skills at all levels • Good time keeping and time management skills • Adaptability in a more »

ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause analysis & Major incident management What’s next? If this sounds like it could more »

ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause analysis & Major incident management What’s next? If this sounds like it could more »

our incident response strategies. What We’d Like You to Bring Experience and expertise: A solid background in technology with a focus on IT service management, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles. Leadership acumen: Proven leadership skills with the ability to motivate and guide more »

our incident response strategies. What We’d Like You to Bring Experience and expertise: A solid background in technology with a focus on IT service management, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles. Leadership acumen: Proven leadership skills with the ability to motivate and guide more »

Testing, CI/CD It would be great if you already have… Experience of DevSecOps Experience in CRM systems development (e.g. Salesforce) Experience in ITSM tools development (e.g. ServiceNow) Messaging Frameworks (e.g. Azure Service Bus) ORM Technology (NHibernate or Entity Framework) Microsfot SSIS and SSRS MSMQ Postman/SOAP Selenium more »

Testing, CI/CD It would be great if you already have… Experience of DevSecOps Experience in CRM systems development (e.g. Salesforce) Experience in ITSM tools development (e.g. ServiceNow) Messaging Frameworks (e.g. Azure Service Bus) ORM Technology (NHibernate or Entity Framework) Microsfot SSIS and SSRS MSMQ Postman/SOAP Selenium more »

environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »

environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »

Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »

hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »