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1 to 25 of 287 ITSM Jobs in England
London Area, United Kingdom Hybrid / WFH Options Primis
such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at more »
City Of London, England, United Kingdom Eames Consulting
knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP or CISSP more »
Leeds, England, United Kingdom Cognizant
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
Leeds, England, United Kingdom Cognizant
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; · Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
Shiremoor, England, United Kingdom Hybrid / WFH Options Northern Powergrid
with Service Architect on service improvements What you’ll have Essential: Experience in problem and incident management Excellent service management skills Extensive knowledge of ITSM tooling Desirable: Experience with remote management and monitoring platforms Experience of proactive fault management Report creation using tools such as Power BI What we’ll more »
Aldermaston, England, United Kingdom Hybrid / WFH Options Global Technology Solutions Ltd
Ability to create and run reports • Awareness of Change and Release Management • Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management • Excellent organisational skills and able to take a methodical approach • Excellent customer service skills • Strong and confident presentation skills • Professional verbal and written communication more »
England, United Kingdom Hybrid / WFH Options Capita
to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM ( IT Service Management) Asset and Configuration Management processes. Your responsibilities include ensuring coordinated multi- service provider operations, managing asset and configuration policies, and conducting audits. What You more »
Peterborough, England, United Kingdom Global Technology Solutions Ltd
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/ IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »
London Area, United Kingdom L&G Recruitment
specification and implementation of the ServiceNow integration. Should have working knowledge of ServiceNow platform for major modules like TSOM, TSM. (OOTB functionality and customization), ITSM, and custom-scoped applications. Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows … In-depth knowledge of ServiceNow platform capabilities and modules. Experience with ServiceNow integration methodologies. Hands on experience in TSOM, TSM and IT Service Management ( ITSM) processes. Certifications: CIS- certification more »
London Area, United Kingdom Hybrid / WFH Options Bottomline
on our software solutions and platforms. Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSM management system Communicate clearly with the different internal, third party and client teams Manage multiple cases in parallel Analyse, understand, and reproduce situations existing within more »
England, United Kingdom Global Technology Solutions Ltd
ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise Service Management or … SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is …/value propositions for customer software implementations. • Knowledge of IT and Enterprise Service Management is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications in all areas are more »
London Area, United Kingdom Hybrid / WFH Options Anson McCade
Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product Centric operating models Benefits: Base Salary: £55,000 - £85,000 (DoE) Discretionary Bonus DV Bonus Flex Fund more »
England, United Kingdom Hybrid / WFH Options CHEP
HEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering more »
St Albans, England, United Kingdom Hybrid / WFH Options Cheeky Munkey Ltd
AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »
Peterborough, England, United Kingdom Hybrid / WFH Options IT Naturally | B Corp | MSP
key stakeholders and suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/ service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution … learnt and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/ Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »
Bristol, England, United Kingdom Clinch
About us We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are more »
Greater London, England, United Kingdom Cognita Schools
and maturing the practice. The responsibilities will be focused on managing, governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting. The IT Change Management function will ensure that standardised methods and procedures are used for efficient and effective … SAM process role Experienced in a ITIL process role Technical Skills: IT Life-Cycle Management Asset Management (e.g. SAM, ITIL) ITIL 4 Intermediate qualification ITSM tool (e.g. ServiceNow, BMC Remedy, Freshservice) Software licensing tools (Snow, Flexera or equivalent) Optional Leadership Skills: Experience of engaging and building successful relationships with stakeholders more »
London Area, United Kingdom Le Creuset
targets ensuring that specific KPI’s are being met Support internal IT colleagues and customers as required Strong adherence to and use of the ITSM Service Desk toolset ensuring that administration of tickets is always completed on time and kept up to date. Documentation Ensuring systems are documented appropriately according more »
Greater London, England, United Kingdom Tata Consultancy Services
system issues. Serve as a point of escalation for all incidents, assuring timely attention and resolution is provided. Log and track all issues in ITSM tool. Collaborate with clients to determine and understand business requirements. Perform analysis and makes suggestions based on the business requests. Enhance value and minimizing disruption more »
Hook, England, United Kingdom Workday
ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline or equivalent work more »
London, England, United Kingdom Morleys Department Stores Limited
of software tools such as: Finance software. EPOS Inventory management software. Data warehousing, reporting and visualisation. Web front end – Shopify CRM tools Ticket Management ( ITSM) Pricing tools – Not essential Experience project managing a system implementation. Experience in data management. Experience in developing new IT strategies. Qualities ● Self-starter and willing more »
Hook, England, United Kingdom Workday
an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management ( ITSM) Lead to drive and operate … service management across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in IT Service Management roles Extensive experience in the design and delivery of ITIL-based service management practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »
London Area, United Kingdom DGH Recruitment
need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to more »
London Area, United Kingdom Genpact
experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications Certified System Administrator (CSA) plus one Mainline certification (CSM/HRSD/ ITSM/GRC etc.) Excellent communication Skills for client facing roles. Hands on Experience on Projects IT Graduate Preferred Qualifications/Skills B.Tech/MCA/ more »
England, United Kingdom Hybrid / WFH Options Global Technology Solutions Ltd
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based ServiceNow ITSM and CSA certification is required. Do you hold SC level Security Clearance or have the … and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior … 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators • Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML more »
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Salary Guide ITSM England - 10th Percentile
- £26,000
- 25th Percentile
- £32,500
- Median
- £50,000
- 75th Percentile
- £67,968
- 90th Percentile
- £86,250
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