systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate ITServiceManagement (ITSM) Lead to drive and operate … servicemanagement across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including ITServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, ITService Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in ITServiceManagement roles Extensive experience in the design and delivery of ITIL-based servicemanagement practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline or equivalent work more »
better grasp of the product and domain. ROLE COMPETENCIES Mandatory Skills: (Globalscape) BSS experience – Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security more »
product and domain. ROLE COMPETENCIES Mandatory Skills: Java/J2EE Jboss Fuse Red hat EAP (Front end) Splunk (Plus standard SQL knowledge) MQ Now ITSM Tool Smart Meter Knowledge Understanding of Wireless communication related protocol. more »
NHS South Central and West Commissioning Support Unit
Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our ITServiceManagement Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work both more »
