communication and interpersonal skills, enabling effective collaboration. Experience in project management, ensuring timely and budget-conscious execution. Familiarity with ITIL framework and other ITservicemanagement practices. Certifications such as CompTIA A+, Network+, Security+, or ITIL are desirable. Interested? Please send your CV to rory.kelly @ circlerecruitment.com or call more »
telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following ITservicemanagement principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the ITmore »
effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in ITservicemanagement, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing ITservice requests and incidents. with Google Workspace (formerly more »
on our software solutions and platforms. Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSMmanagement system Communicate clearly with the different internal, third party and client teams Manage multiple cases in parallel Analyse, understand, and reproduce situations existing within more »
overseeing the successful rollout and transformation of key IT and digital strategies. · 5+ years of relevant experience in ITIL Process Design and/or ITSM integration more »
outsourced third-party teams for support and project delivery. ITIL Foundation v3 certified or equivalent awareness of ITIL processes. Change, knowledge, and problem management. ITSM toolset, preferably ServiceNow. Salary is £60,000 -£65,000 + 17.5% bonus Please send an up-to-date CV for consideration. more »
experience in an Operations management role working within the telecoms industry (operator or managed service). Deep knowledge and understanding of Operational frameworks, ITIL, ITSM, ISO27001, etc. Strong analytical capabilities, highly organised and excellent team, and relationship management skills. Demonstrable ability to engage and communicate with senior stakeholders and support more »
to be able to report and track vulnerabilities. Has experience of delivering service improvement across technology products and operational processes. Experience of working with ITSM systems such as Service Now and understands priorities and SLA's. Experience of providing cross training on technologies and operational processes to colleagues. Has knowledge more »
thinking and decision-making to design solutions and resolve issues. Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will more »
Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous more »
within the industry. They are amid an IT transformation and shifting towards a Product-centric operating model whilst increasing the maturity of the ITServiceManagement capabilities. This new role will be a crucial part of the team, facilitating positive change to the organisation, managing their data centre and developing more »
and the ability to unravel complex technical challenges. Break down technical concepts and build positive relationships at all levels of the organization. Experience with ITSM practices and certs in Azure and ITIL are a plus Why Join? Exceptional culture, compensation and benefits Career and professional development Highly collaborative, low ego more »
of performing a service design role within an enterprise wide servicemanagement environment within Education or public sector or similar complex environment. Awareness of ITSM practices, and experience of enterprise servicemanagement practice Ability to employ service data models, and application within both IT and business services. Service user experience more »
suppliers and manage technical service agreements and SLAs. Provision and manage suppliers and applications in your newly created environment. Lead the implementation of ITservicemanagement tools, going from ServiceNow to include Jira, in collaboration with the MSP. 3 M&A projects are in the pipeline so you will have more »
Tenens House Kingfisher Business Park, London Rd, Thrupp, Stroud, England
HOWARD TENENS LIMITED
Work as part of a team as a single point of contact for all Support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our more »
To maintain high levels of customer satisfaction To promptly complete any admin paperwork and documentation Keep accurate records of all site information using ITServiceManagement tools Promote best practices and adhere to change control process Accurately plan and organise the working week Review scorecard bi-weekly with Team Lead more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
owning and maintaining technical design documentation for systems. Experience in system-wide monitoring solutions, such as LogicMonitor, Zabbix or similar. Experience in working with ITSM platforms. An understanding of common file protocols such as CIFS, NFS. An understanding of networking protocols TCP/IP stack, DNS and VPN. Hold a more »
discussed regularly.These are likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance Youll be a proven practitioner in ITServiceManagement Youre likely trained in ITIL, at least to Foundation status Be able to demonstrate you understand how IT services fit in a customers business more »
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »
manage and secure mobile devices across various platforms. Constant review of cloud infrastructure costs and implement improvements to optimize them. Working closely with other ITSM, Applications and Cyber teams to ensure there is a coordinated approach to security, platform management and continuous improvement. Implement robust security measures to safeguard client more »
Data applications and services. Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products. Proficient with Apple products (Mac, Ipad,Iphone) Experience: Associates Degree in Computer Science, related field or equivalent experience. Minimum 5 years Desktop Support experience more »
in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of ServiceManagement best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for more »
mobile devices approach to working and excellent communication/customer service approach to explain technical issues to those with non-technical backgrounds of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc Foundation Level knowledge or Higher (desirable) If this role looks interesting or to find out more »
experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications Certified System Administrator (CSA) plus one Mainline certification (CSM/HRSD/ITSM/GRC etc.) Excellent communication Skills for client facing roles. Hands on Experience on Projects IT Graduate Preferred Qualifications/Skills B.Tech/MCA/ more »
