users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
to work under pressure to reactive support situations Desirable Training of end users both technical and non- technical informatics solutions Experience of maintaining appropriate ITSM software Personal Attributes Essential Ability to work under pressure to agreed timescales and in a busy environment Ability to organise and prioritise own workload effectively more »
technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our ITServiceManagement System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »
Directory PowerShell M365/Teams/SharePoint/OneDrive Antivirus software Intune Endpoint Manager Cloud based technologies (Azure/AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices – iPhone, iPad Google Suite Apple Business Management Multi-Tenant more »
Directory * PowerShell * M365/Teams/SharePoint/OneDrive * Antivirus software * Intune Endpoint Manager * Cloud Based technologies (Azure/AWS) * Autopilot * Cloud Based Telephony * ITSM Tools Knowledge and experience in the following will be advantageous. * Hyper V * VPN, RDP * Mobile devices - iPhone, iPad * Google Suite * Apple Business Management * Multi-Tenant more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Windows 10, Intune and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st Line Support Analyst more »
in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in ITservicemanagement and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with more »
it as well as preventative measures. (Relevant skill level: working) ServiceManagement Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Technical more »
should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk/Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge/experience of MS Intune/ more »
of the enterprise IT team which encompasses corporate infrastructure, end-user computing, product support of key technologies (including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued more »
. ServiceNow Certified Implementation Specialist certification preferred. Proven experience as a ServiceNow Developer, specifically in TSOM implementations. Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM modules. Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP integrations. Experience with Agile development methodologies. Excellent problem-solving and analytical skills. more »
WA5, Winwick, Warrington, Cheshire, United Kingdom
Svella Asset Services
of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals more »
ensure tooling is used to its full potential to enable business outcomes and value for money, leading the architecture of key systems such as ITSM, monitoring systems, mobile device management and deployment tools amongst others. The Tooling Solutions Architect will be a key member of the Technology division leadership team more »
Manchester Area, United Kingdom Hybrid / WFH Options
Fruition IT
to reduce impact on the business, and creating strategies to avoid repeat incidents. ITService Manager – Key Requirements: Previous experience in a dedicated ITServiceManagement or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to more »
of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising ITServiceManagement (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an … ability to drive asset management initiatives to fruition. Robust understanding of ITServiceManagement (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and more »
MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »
Manchester Area, United Kingdom Hybrid / WFH Options
Stealth iT Recruitment
the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising clients existing investments in ITSM tools and frameworks Developing the road map and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs more »
Response Experience in REST/SOAP web services and API integrations Expertise in designing database tables and relationships Experience with ServiceNow or similar ITservicemanagement and automation platform. If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package more »
MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to t... APCT1_UKTJ more »
data between ServiceNow and other systems. To apply for this Secops Test Lead role, your soft skills, expertise and experience should include: Experience in ITSM modules Incident, Problem, Change, CMDB and Asset Experience with implementation of catalogue items configuring Security incident response applications Experience with OOB/custom integration build more »
Warton - onsite only Salary: £47,683-£52,426 (dependent on skills and experience) What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »
/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices … to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar) **Early applications are encouraged as we reserve the right to close the advertisement and more »
hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing … Service Delivery role to motivate and lead virtual teams and partners. Experience in working within an SME focussed Managed Services Provider. ITServiceManagement - ITSM process design and implementation experience. Communication – Effective collaboration within a wider organisation and with the board and senior leadership team. Budget/Costs/Revenue more »
Manchester Area, United Kingdom Hybrid / WFH Options
Levick Stanley
/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices … to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar more »