2 ITSM Jobs in Peterborough with Remote Work Options

by the end user and walk the end user through the problem-solving process. Record incidents and service requests and their resolution in a ITSM tool. Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user. Provide 2nd line support to more »

key stakeholders and suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution … learnt and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »