8 Permanent ITSM Jobs in Scotland

Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »

to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues more »

and MDM tools. Application support for our office suite and some bespoke applications. Ensuring all support requests are logged and managed on our IT Service management tool. On-call support (rota) for out-of-hours emergency cover. What you'll bring Experience of troubleshooting and application support, and general IT more »

skills with the ability to communicate across a varied team. Experience of operating a supplier performance/relationship management process. Understanding of an IT Service Management organisation. (Desirable) Knowledge of PCR2015 and CCS Frameworks. (Desirable more »

automation with a view to improve development processes and optimise software delivery. Containerisation skills are desirable. Use of monitoring platforms e.g. Zabbix. Knowledge of ITSM platforms including ServiceNow. Experience with multi-tenanted and private cloud infrastructure is desirable. Strong experience of both Windows and Linux operating systems are desirable. Benefits more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Penston, Glasgow. Our client, known more »

Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Penston, Glasgow. Our client, known more »