build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving ITservice excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in ITservicemanagement frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of ITservicemanagement principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »
tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with ITServiceManagement toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) ITServiceManagement toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management Intune and other MS365 platforms Patch management - MCM/SCCM, PatchMyPC preferred Anti-virus - Defender more »
architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of ITServiceManagement services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information more »
critical multi-year programme of work. Focusing on the following areas: ServiceManagement Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of ITservicemanagement principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base more »
experience. Experience of VOIP solutions. Experience of working in a Matrix managed structure. Worked in a shared or managed services environment Basic understanding of ITSM/ITIL principles The successful candidate will be based in Plymouth but will be expected to travel to other UK based sites for this client. more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Bristol Area, South West, United Kingdom Hybrid / WFH Options
La Fosse Associates Ltd
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »
need of support due to an IT fault, or they may need to request a service from Digital Services. You will use an ITServiceManagement Tool to log the issues and requests that you receive and escalate them to a 2nd line support team if needed. You will also more »
fixing issues, and prioritising actions. Investigating incidents and trends, as well as identifying threats using SIEM tools like Splunk and Microsoft Sentinel. Using ITServiceManagement tools to classify cyber incidents and analyse trends for management reports. The Candidate: Working knowledge of various security technologies such as network and application more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in ITServiceManagement principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »
and hardware components of computer and network systems. Record and update all IT requests and incidents accurately and thoroughly through the company's ITServiceManagement system. Working with the team to support and carry out project work and new office installations/office moves. more »
the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology ServiceManagement (ITSM) function. Your duties will include managing t... APCT1_UKTJ more »
in each service lifecycle stage. * Identify and implement specific activities to improve ITservice quality and improve the efficiency and effectiveness of the enabling ITSM processes. * Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. * Visibility and management of delivery components to identify … IT literacy. * Attention to detail and collaborative working. Skills and Experience: * Experience of working in a mature ITIL compliant environment. * Detailed understanding of ITServiceManagement, both within the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. * Working knowledge more »
as: o Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o ITServiceManagement (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg more »
NHS South Central and West Commissioning Support Unit
Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our ITServiceManagement Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work both more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
DVSA
The ITService Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work closely with … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote ITServiceManagement best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for ITServiceManagement, emerging ITSM tool and … technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. Maintains up to date industry knowledge of more »
basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira … 2. Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management. 3. Work with all stakeholders to develop processes and ITSM tooling. 4. Assist Change Management with 'as is' and 'to be' processes for JSM Transition. 5. Work with Change Management to assist in upgrading transition more »
existing employees. Focus on enhancing ServiceManagement Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more. Adapt ITSM best practices to solve current business problems and drive value. Improve processes across the Critical Service value chain. Implement a ServiceManagement Office. Collaborate closely … V4/IT4IT). Familiarity with Data Governance/Management principles. Experience with CSDM (Common Service Data Model), particularly within ServiceNow. Ability to adapt ITSM best practices to drive value and solve business problems. Strong negotiation skills with the ability to get good value out of contracts and suppliers. Exceptional more »