build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving ITservice excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in ITservicemanagement frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of ITservicemanagement principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »
tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
La Fosse Associates Ltd
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
DVSA
The ITService Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work closely with … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote ITServiceManagement best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for ITServiceManagement, emerging ITSM tool and … technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. Maintains up to date industry knowledge of more »
Own and improve the change process for system fixes and changes, maintaining alignment with business priorities. Log all support calls and communications within our ITSM tool, responding within agreed SLA targets, and escalate calls as necessary. Create and maintain system documentation to support IT and business requirements. Engage with business … Oracle, Azure). Self-motivated with the ability to work independently and as part of a team. Proficiency in IT support tools (Project Management, ITSM, Development, and Deployment). Benefits: Annual bonus reflecting company success. 25 days paid holiday. Enhanced pension contributions. Flexible working opportunities. Shared Parental Leave with more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in ITServiceManagement principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »
Swindon, England, United Kingdom Hybrid / WFH Options
GRIDSERVE
Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac … service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system working with third party vendors, desirable of Intune or Kandji administration, desirable troubleshooting experience, desirable and experience of supporting Apple and Android phones more »
process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You’ll Get in Return: An annual bonus to share in the company’s success. 25 days’ paid holiday. Pension more »
need of support due to an IT fault, or they may need to request a service from Digital Services. You will use an ITServiceManagement Tool to log the issues and requests that you receive and escalate them to a 2nd line support team if needed. You will also more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Job DescriptionIncident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New!£28,000 - £38,000 + Benefits + Bonus + Hybrid+++ 2/3 days on site per week +++Leading organisation in Swindon requires a number of Incident more »
The ITService Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work closely with more »
experience. Experience of VOIP solutions. Experience of working in a Matrix managed structure. Worked in a shared or managed services environment Basic understanding of ITSM/ITIL principles The successful candidate will be based in Plymouth but will be expected to travel to other UK based sites for this client. more »
NHS South Central and West Commissioning Support Unit
Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our ITServiceManagement Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work both more »
/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management Intune and other MS365 platforms Patch management - MCM/SCCM, PatchMyPC preferred Anti-virus - Defender more »
as: o Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o ITServiceManagement (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg more »
and hardware components of computer and network systems. Record and update all IT requests and incidents accurately and thoroughly through the company's ITServiceManagement system. Working with the team to support and carry out project work and new office installations/office moves. more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens