1 to 25 of 318 ITSM Jobs in the UK

Exchange Group Management on O365 Admin Comfortable with general IT Lenovo support Managing user permissions on Azure Important: Awareness of software delivery lifecycle (ITIL ITSM) Jira/Confluence Awareness of structured data management and SQL This is an exciting time to join a company with significant growth plans, adding true more »

MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to t... APCT1_UKTJ more »

incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »

skills with the ability to communicate across a varied team. Experience of operating a supplier performance/relationship management process. Understanding of an IT Service Management organisation. (Desirable) Knowledge of PCR2015 and CCS Frameworks. (Desirable more »

using O365, Active Directory and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions more »

A leading Social Housing organisation in the Northeast are looking for an experienced Head of Enterprise Architecture to join them due to growth As Head of Enterprise Architecture, you will proactively and holistically guide the leadership team, Systems managers, product more »

related field. Master's degree preferred. Proven experience in service design, transition management, or related roles within the IT industry. Strong understanding of IT service management principles, frameworks (e.g., ITIL), and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight more »

Our Client is looking for an Senior ServiceNow Developer with strong experience of implementing full end to end ServiceNow ITSM projects with a telecommunications environment. Suited candidates will have a proven track record of successfully working on end-to-end ServiceNow ITSM Development projects including Administration, Documentation and Technical support. … HTML/CSS and Web Service integrations using SOAP, REST, JSON. Suited candidates will have strong experience of having worked in a similar ServiceNow ITSM project. Previous ServiceNow development experience with in a Telecommunications environment is essential for this role. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged more »

to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to more »

the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising clients existing investments in ITSM tools and frameworks Developing the road map and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs more »

Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy. Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool. Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews. Lead and coach a team, managing … HR processes. Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations. Manage risks related to Change & CMDB modules within the ITSM tool. Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed. AttributesEssentialPreferred … Qualifications Higher education qualification and relevant IT experience ITIL V3/4 qualification or equivalent Experience Leadership experience in change/configuration management IT service management experience Skills Decision-making, stakeholder management, analytical skills Data analysis, project management Knowledge ITIL Service Asset and Configuration Management Multi-tiered applications, SDLC Other more »

Public and Private sectors. In this role, you will be in charge of a large-scale ServiceNow project implementing multiple ServiceNow modules such as ITSM, ITAM, SPM, and more. You will be the main point of contact with the clients, making sure progress and continuous improvement of the ServiceNow instances. more »

improvement actions and programmes. Technical and Business Knowledge End user technologies covering client services, messaging/collaboration and the adoption of support tools. IT service management practices. Essential Languages English As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview more »

of the enterprise IT team which encompasses corporate infrastructure, end-user computing, product support of key technologies (including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued more »

a globally leading aerospace and defence consultancy that offer development and clear career progression. You will be responsible for troubleshooting technical issues through a ITSM toolset and providing specialist IT application support services to the Engineering userbase. Role - Incident and Request Management through our ITSM toolset Service Now Contribute to more »

Cisco CCNA/Comp Network+) Good documentation skills, specifically with regards to internal and customer processes. Knowledge or experience using BMC Remedy or another ITSM tool. Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »

University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »

and requests through the service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »

risks. · Developing and enforcing security policies and procedures to promote a culture of cybersecurity awareness and compliance among employees. · Software knowledge - Cyber Security IT Service Management: · Recording and allocation of support calls · Reporting on weekly basis · Remote support & management · Software Knowledge - Jira Budgeting and Planning: · Developing and managing budgets for … 10+ & Mac IOS · Servers - Windows 2012+ · Virtual Servers - Hyper-V · Video Conferencing · Security Access · 3rd Party Management · CCTV Remote Management · Routers/Firewalls & Switches · ITSM more »

Systematix is currently looking for a ServiceNow Developer to assist with an ITSM deployment project. ABOUT THE PROJECT Our client is one of the world’s leading Life Science organizations, with offices around the globe. As they continue to expand their footprint, they require ServiceNow ITSM Deveclopers for their Shared … Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Implement and maintain ITSM processes, including incident management, problem management, change management, and service catalog. Create and configure workflows, business rules, UI policies, and notifications. Troubleshoot and resolve issues … Science or closely related field Experienced in the implementation and operation of the ServiceNow platform Strong experience with ServiceNow development Knowldegeable in CMDB and ITSM Experience with 3rd party software integrations with ServiceNow Significant experience supporting infrastructures and projects Experienced in enterprise operations where teamwork, communication, process and monitoring are more »

of working in high pressure and challenging environments. Excellent organisational skill. Team player with the ability to motivate others. Demonstrable ability and understanding of ITSM tools, generating service reports and interpreting data. Defence or Public Sector Experience. Required: Security Clearance to SC level (but can start on BPSS) Ability to more »

Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac … service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system working with third party vendors, desirable of Intune or Kandji administration, desirable troubleshooting experience, desirable and experience of supporting Apple and Android phones more »

/helpdesk environment Experience diagnosing and troubleshooting hardware issues with desktops, laptops, and peripherals Familiarity with ticketing systems (e.g. FreshDesk, Zendesk, Jira) and IT service management processes Project support as necessary Excellent problem-solving skills with the ability to prioritise, manage and plan multiple tasks effectively Excellent verbal and written more »

O365, Operating system. Windows 11, Mac OS, JAMF technologies. Strong proficiency in image creation, customization, and application packaging is an added advantage Knowledge of ITSM tools, Service Now Excellent troubleshooting skills with the ability to diagnose and resolve complex issues. Strong communication skills to collaborate effectively with cross-functional teams more »

processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology toolset. Rewards & Benefits TCS is consistently more »