6 ITSM Jobs in Wales

working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »

but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in … service performance, leveraging metrics and reports to drive quality improvements and strategic alignment. Skills ▪ Advanced certification in ITIL, demonstrating a deep understanding of IT service management frameworks and the ability to apply them effectively in a complex, outsourced environment. ▪ Proficiency in managing outsourced delivery of cloud technologies, cybersecurity practices, and more »

by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating … supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all more »

culture. Relationship Building: Skilled in enterprise supplier and contract management. Effectively communicates IT's role and business value. Service Excellence: Comprehensive knowledge of IT Service Management, emphasising continuous improvement and cost-efficient operations. Proven ability to promptly resolve technical issues, maintaining reliable and available technology services within SLAs. Demonstrates ownership more »

desk engineers, assisting with troubleshooting, problem resolution, and escalation management as needed. Stay abreast of emerging technologies, industry trends, and best practices in IT service management to enhance service desk capabilities and effectiveness. Assist in the development and implementation of IT service management tools, systems, and processes to streamline operations … to interact effectively with internal users, stakeholders, and senior management. Solid technical background with expertise in Microsoft Windows, Active Directory, Office 365, and IT service management tools. Ability to work effectively under pressure, prioritize tasks, and meet tight deadlines in a fast-paced environment. Strong analytical and problem-solving skills more »

costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your more »