confidentiality, user requirements which may require configuration of software and hardware Experience of working with ITIL and ServiceManagement processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working practices Evidence of a continual improvement work ethic more »
effective servicemanagement, business continuity & Disaster Recovery processes, regulatory compliance and governance. To create a single point of contact and communication for all ITservicemanagement issues. To be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity more »
a culture of continuous improvement in process, structure & technical platforms. Experience and qualifications IT Team management experience. Operational knowledge of standard business platforms i.e. ITSM, HRIS, CRM, etc. A career history in IT with knowledge of corporate network design, Microsoft Active Directory/365. ITIL Foundation certification. What's In more »
Greater Leeds Area, United Kingdom Hybrid / WFH Options
identifi Global Resources
You will perform inventories and usage monitoring of all IT hardware, software assets and record all findings, changes, physical location into the Firm's ITSM toolkit (ServiceNow). -You will request quotes for hardware and software, assessing pricing and seeking approvals to ensure orders are placed efficiently -You will create more »
University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »
University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
ITSMService Manager Permanent ; Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works … SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSMService Manager will oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also … act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful more »
Leeds, England, United Kingdom Hybrid / WFH Options
Fruition IT
end user support services. What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem ManagementITSM processes, tools and frameworks (ITIL) Slack, Skype/Modern Workplace Support Network/Infrastructure and Monitoring tools Whats in it for you more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; · Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the ITServiceManagement Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … technologies. Strong problem-solving skills and the ability to handle complex technical issues. Excellent communication and interpersonal skills. Familiarity with ITIL or other ITservicemanagement frameworks more »
delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with ITservicemanagement (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network more »
Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of ITServiceManagement (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience with Agile methodologies and more »
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Leeming Bar. Our client, known more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Harvey Nash
looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across ITservicemanagement, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. more »