and handle time sensitive situations ● 3-5+ Years of experience and or education Desired Qualifications ● CompTIA A+ Certification. ● Experience using an industry standard ITSM platform such as Remedy, ServiceNow, etc. ● Windows 11 Certification (MS 680 &/or 53301) ● Apple Certified Support Professional (ACSP) Certification ● JAMF Certification more »
St Albans, England, United Kingdom Hybrid / WFH Options
Cheeky Munkey Ltd
AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »
considering customer needs and evolving requirements. Mentor and guide other team members. Perform other duties as assigned. Qualifications: 5+ years of experience in ITServiceManagement and Service Delivery. 3+ years of experience in an additional related field like Project Portfolio Management, Agile Development, DevOps, ITOM, ITAM, Human Resource Managementmore »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with ITServiceManagement toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) ITServiceManagement toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
of problem solving - able to visualise the different aspects that can be provided through interrogating, interpreting and transforming the data provided Previous experience using ITSM toolsets such as ServiceNow, BMC Remedy beneficial MIcrosoft Office/Office 365 Collaboration tooling experience essential Ability to work with stakeholders at multiple levels of more »
Employment Type: Permanent
Salary: £30000 - £34000/annum Plus benefits package
Windows 10, Intune and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st Line Support Analyst more »
and overseas. Responsibilities: Provide first and second line IT support to all staff. Ensure that all IT Support queries are logged in the ITServiceManagement tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal Service Level more »
management or a related role. • Strong leadership and interpersonal skills. • Excellent communication and negotiation abilities. • Problem-solving and decision-making capabilities. • Knowledge of ITservicemanagement (e.g., ITIL framework) is a plus. • Project management experience is beneficial. • Customer-focused mindset and dedication to client satisfaction. more »
Requirements: Experience in a servicemanagement role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of ITservicemanagement systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »
