telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following ITservicemanagement principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the ITmore »
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Jiyu Consulting
Proficiency in security concepts and technologies, such as Firewalls, intrusion detection/prevention systems, encryption, and authentication protocols. Experience with ITIL or other ITservicemanagement frameworks. Excellent leadership and communication skills, with the ability to effectively manage a team and collaborate with stakeholders at all levels of the organization. more »
and resolving escalations in a timely manner. Analytical mindset with the ability to analyze data, identify trends, and implement process improvements. Certification in ITservicemanagement (e.g., ITIL Foundation) is a plus. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
In Technology Group Limited
of hands-on experience in infrastructure, cloud computing, and related services. * Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. * Proficiency in utilizing ITSM tools such as Freshservice or equivalents. * Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. * Familiarity with virtualization technologies such more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
In Technology Group Limited
of hands-on experience in infrastructure, cloud computing, and related services. * Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. * Proficiency in utilizing ITSM tools such as Freshservice or equivalents. * Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. * Familiarity with virtualization technologies such more »
technical incident and problem resolution and knowledge transfer. Backlog Management Your skills and experience: ITIL based servicemanagement experience. Skilled in SM tooling and ITSM operations Experience/knowledge of Azure solutions. Excellent teamwork and communication skills Customer Facing Skills (Incident and Problem Resolution) Good time-keeping, organisational skills and more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
including partner performance • IT operational management processes and SLAs • Delivery against change control and request management processes • Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels • To lead the continual development and improvement of the support team with customer more »
Bridgend, Wales - South East Wales, United Kingdom
CGI
statement tuning; Application releases and deployments together with Database Administration; Capacity Planning; Performance Monitoring and Tuning. You will work to resolve incidents via Remedy (ITSM) call management system with SLA deadlines and perform planned releases supporting a bespoke application. Required qualifications to be successful in this role Essential: Experience of more »
statement tuning; Application releases and deployments together with Database Administration; Capacity Planning; Performance Monitoring and Tuning. You will work to resolve incidents via Remedy (ITSM) call management system with SLA deadlines and perform planned releases supporting a bespoke application. Required qualifications to be successful in this role Essential: Experience of more »
Windows 7/8/10) and troubleshooting skills. Familiarity with different patch deployment and patch automation tools. Experience with ServiceNow and familiarity with ITSM/ITIL processes. Ability to understand business requirements and their impacts in a highly technical environment. Escalation Management and Communication: Responsible for escalation management, communications more »
/maintain custom workflows. Integrate ServiceNow applications with 3rd party partners. Rapidly prototype new solutions. Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript. Troubleshoot and resolve problems. Orchestrate and automate tasks. Responsible for the design and build of more »
Stockport, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
CDL
is desirable but not essential. Computer literate and experienced user of MS Outlook, Word, Excel. Proven ability and experience of using ServiceNow or other ITSM tool. Proven ability and experience of providing a high level of customer care. Ability to prioritise and organise workload. Excellent communication skills. Accepts ownership and more »
Greater London, England, United Kingdom Hybrid / WFH Options
Bottomline
on our software solutions and platforms. Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSMmanagement system Communicate clearly with the different internal, third party and client teams Manage multiple cases in parallel Analyse, understand, and reproduce situations existing within more »
and technologies ITIL v3 or ITIL4 Foundation Certificate. PRINCE2 Foundation Certificate. Knowledge and Experience: Experience in a Network engineering role Experience in an ITservicemanagement environment Understanding of enterprise networking environments. Job-Related Skills/Abilities: Excellent written and verbal communication skills Good documentation skills Analytical skills and root more »
for the central incident management team Ensuring that the services we deliver meet the agreed service levels and that we have the necessary ITservicemanagement processes OLA’s and contracts with 3rd parties in place. Regular attendance at customer locations. International travel may be required. Required Experience/Qualifications more »
line with the project, programme or portfolio Test Strategy and Business Risk Objectives. Relevant skill level: Working. Awareness of Application Lifecycle Management and ITServiceManagement using tools such as Splunk and ServiceNow. Relevant skill level: Aware. This role will require you to have or be willing to go through more »
and manage multiple priorities effectively. Experience with reporting tools and data analysis techniques to drive informed decision-making. Knowledge of ITIL or similar ITservicemanagement frameworks is a plus. Familiarity with regulatory requirements in the Testing and inspection industry (e.g., FDA, GxP, ISO 17025, ...) is advantageous. Demonstrated leadership more »
of prior relevant experience. Additional years of experience accepted in lieu of a degree. Security+ CE Certification or equivalent. Familiar with use of standard ITSM tools such as BMC Remedy. Experience leading Information Technology Support staff. Preferred Qualifications: Experience with the DoD AFNCR IT Services program. Strong communication skills (both more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Crimson Ltd
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
No need for sponsorship or visa Relevant expertise and experience of at least two of: Agile Project Management, Business Relationship Management, Business Analysis, ITServiceManagement, ITService Delivery Management, Experience of IT architecture or systems engineering or service delivery. This role would also be working on a FTC for more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Amtis - Digital, Technology, Transformation
Car Allowance + bonus + hybrid working- Home, Office, Sites ITIL, SLA, XLA, Customer Centric ServiceManagement, Business facing, Customer experience, ITServiceManagement A fantastic opportunity has arisen to join our clients award-winning IT team as an ITService Manager who will take on the key role between more »
corrective actions as required. Qualifications: Experience of working with a Configuration Management Data Base (CMDB) and working with asset information. Some knowledge of ITServiceManagement and how Asset Management interacts with the different functions. Good knowledge of MS Excel. Essential attributes Good attention to detail. Ability to work under more »
levels. At least five years' experience in an ITService Desk or Service Delivery environment in a professional services environment is desirable. Experience with ITSM tools, in particular ServiceNow and/or Genesys, highly advantageous. ITIL certified (at least Foundation level), with experience implementing and embedding ITIL best practice. Previous more »
Farnham, Surrey, United Kingdom Hybrid / WFH Options
Zenzero Solutions
MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident. Management, Service Request more »