or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Pontoon
AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won … s more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS … Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS more »
