or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
the best at what they do. Responsibilities In this role you will be working with a team that manages the operations of a global IVR system, assisting with the deployment of applications to AWS and on-premises architectures, across different environments. Additional tasks include monitoring the performance and the stability … of the IVR environment in all regions, (AMR, EMEIA and JAPAC), and responding to any needs in a timely manner. Requires some evening and weekend work, depending on business needs. Requirements In addition to excellent communication and client interaction skills you should have experience with: • Familiarity with AWS S3, EC2 more »
Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). This hugely successful software solutions company is enjoying massive growth. It’s well-established, has a great people culture and offers great prospects for the future. NB : Due to Security vetting requirements, candidates … status. This role sits in the enterprise-level Telco space. The client would ideally like someone to have a working understanding of VoIP and IVR, together with the concept of VOPs (virtual operators). Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting more »
