13 Contract Incident & Problem Manager Jobs

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As … a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident Manager more »

requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the lifecycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups … to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD … Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

that includes departmental/government/judicial policies for the use of digital services. The role reports to the HMCTS DTS eJudiciary Helpdesk Manager, who in turn reports to the Service Operations Manager. *SC Clearance is an essential requirement for this role, as a minimum you must be … all incidents raised and resolve incidents in accordance with office standards and the SLA. Manage customer expectations when dealing with an incident/new work request and show reasoning and analysis when providing options and recommendations to resolve/deliver. Ensure complex IT … and actively monitor and document IT related stock held by the team. Dealing with telephone/e-mail queries. Follow (major) incident, change and problem management operating procedures. Contribute to maintaining them and suggesting improvements. You will have: *SC Clearance more »

We are searching for a skilled ServiceNow ITOM Lead Developer working within a project team, reporting to the Project Manager and Practice Director for ITOM on behalf of a consultancy. You will be Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a … Analytics, Reporting and Dashboards development Good knowledge and experience working with ServiceNow Custom Applications Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog,Service Portals would be a plus Hands-on exposure on ServiceNow integration with at least more »

of the ICT Unified Communications EPR (Electronic Patient Record) mobile devices across the University Hospitals of Northamptonshire (UHN) working with the Unified Communications Manager and the Unified Communications Technicians. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence … engaging technical lead, committed to developing yourself and others within the team. The post holder will work closely with the Unified Communications manager maintaining an operations strategy, which ensures that the Trust has robust ICTVOIP infrastructure. The post holder will demonstrate a positive can do attitude at … holder will be responsible for mentoring and training more junior ICT Unified Communications technicians and identify training and knowledge gaps. Incident and Problem Management The post holder will lead on ensuring that the ICT Unified Communications technicians maintains a high more »

Senior Delivery Manager Salary: £54,000 - £61,000 Location: Cambridge, hybrid working Contract: Permanent Joining our vibrant software delivery team is a thrilling opportunity, as you'll contribute to a diverse array of projects, from enhancing established application suites to launching innovative products and services. Your proactive … ensure efficient product delivery across various product families. Resolve issues that could impede progress. Assist in projection and goals of the Product Manager and Head of Centre of Excellence. Act as a scrum master when necessary. Manage delivery planning and execution throughout the product lifecycle. … Engage actively in our communities and guilds to help shape our culture and processes. Take ownership of incident investigations and resolutions, participating in resolving major incidents and problem records. Cultivate an agile mindset and promote a positive team culture. more »

based at the Royal Sussex County Hospital, Royal Alex Hospital and Princess Royal Hospital. The Systems Analyst, reporting to the Directorate Manager, will have direct responsibility to manage the daily operation, maintenance and development functions of the integrated Critical Care IT applications, electronic communications and … support all other Trust applications as and when required. Key responsibilities include management of supplier contracts on behalf of the directorate manager, ensuring that the applications and systems are reliable, secure (confidentiality, integrity, accessibility) and up to date. To champion the use of the … in functionality before releasing any upgrade to the live environment testing is a significant and complex responsibility. Work closely with the Directorate Manager/Public Health Manager and service leads to ensure data quality, reporting and compliance with national targets and Contract more »

support the Service Desk. The Service Desk Team consists of: Service Desk Analysts Service Desk Apprentices The Service Desk Supervisor The Service Desk Manager Main duties of the job The Service Desk Analyst will be part of the Service Desk Team working as the first point of … contact for ICT's customers and providing first level ICT Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent more »

reporting the results of proof testing and inspections e.g. 'as found', 'remediation actions' and 'as left' conditions, informing the LPG Operations Manager of any problems discovered during maintenance and proof testing. The Engineer shall be competent in their understanding and implementation of DSEAR and … such systems. Updating the maintenance management system with results of EC&I and SIS planned maintenance and proof testing activities. Undertaking Incident investigations related to ECI control matters. Security - The Engineer shall ensure that SIFs are secured from un-authorised interference, i.e., password protection employed, system … strong relationships. Able to analyse complex situations and agree course of action. Displays a calm, methodical and logical approach to problem solving. Full and Valid Driver's Licence. Police Check. Demonstrate and understand compliance with all relevant health Safety & Environment legislation. Project more »