1 to 25 of 137 Permanent Incident & Problem Manager Jobs

Senior Incident and Problem Manager - Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem … governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem life cycle and act as the … lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part more »

Senior Incident and Problem Manager - Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem … governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem life cycle and act as the … lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem … governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead … in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation's various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take more »

and monitor the status of ongoing investigations and resolution efforts. Continuous Improvement: Identify opportunities to enhance incident and problem management processes, tools, and procedures. Work closely with other IT teams to implement best practices and standards for incident and problem management. Regularly review incident and problem data to identify trends, patterns, and areas for improvement. Facilitate post-incident reviews and lessons learned sessions to capture insights and improve future … technical stakeholders. Proven experience in leading cross-functional teams and driving collaboration and consensus. Experience with incident and problem management tools such as ServiceNow ideally Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Interviews more »

Chroma are currently recruiting for a Problem Manager to join a rapidly growing Managed Service Provider in their Manchester or Leeds office on a hybrid basis (2-3 day a week on site) offering up to £50K per annum. As the sole Problem Manager, your role is to enhance service availability to ensure customers have uninterrupted access to their services. This is a growth-related position to support a busy service desk team. Benefits of the Problem Manager role include hybrid … from £10m annual revenue to more than £40mand theyre not finished yet, with ambitious future plans! The Problem Manager will report to the Head of Operations and will work closely with the service desk engineers. This role will suit an experienced and more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a … incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trend analysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and … to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience • Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience • Able to demonstrate a proven track record in the effective delivery more »

Job: Problem Manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex problems within our financial services operations. Your primary focus will be on minimizing the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize … problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams to gather necessary data and insights. Develop comprehensive plans for resolving more »

Problem Manager Permanent Hybrid - Sheffield 2 days a week up too £70,000 We are actively looking to secure a Problem Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over … our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a … incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and proactive Problem Manag... more »

the clients across UK, Europe and Australia. We have an excellent job opportunity for you Job Title: Problem Manager(Need Active SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead … tasks following given prioritization. • Follows procedural activities described in the Problem Management documentation. • Provides the analysis of the aggregate incident data to identify key trends. • Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the … multiple functions/SDO’s. • Assuring the analysis of the aggregate incident data to identify key trends. • Provides input into Known Error DB and KM systems. • Uses knowledge recorded in the KM systems. • Attends operational meetings. • Provides advice and assistance to SDOs to support a globally more »

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational … of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out … and educate/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects … of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems … development plan asap. Language English - Excellent: professional level both in writing and speaking. Main characteristics of an Incident and Problem Specialist To successfully complete all tasks, an IP Specialist needs to possess strong problem solving, analytical and more »

Incident Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £50k - £60k + benefits We are actively looking to secure an Incident Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over … one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise: Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all more »

IT Problem Management Lead A highly reputable financial services corporation is currently hiring an IT Problem Management Lead to oversee a team of IT problem managers who facilitate the root causes of critical/recurring incidents. The selected … advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution … Management preferably overseeing a team is essential. Strong capabilities in ServiceNow ITSM tooling are essential. Strong capabilities in Change, Incident, and Problem Management are essential. Good experience working within an ITIL environment preferably (ITILv3 or ITILv4 would be great more »

Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people … Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in … teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and coordinating Emergency Planning Incident Control (EPIC) documentation Produce and publishing daily, weekly and monthly incident report & summaries Excellent customer relationship building skills Strong time more »

Role: Incident Management/Service Management Location: Crewe, UK Role Overview: The Incident Management Service role is pivotal in ensuring timely resolution of customer IT issues within agreed Service Level Agreement (SLA) targets. The incumbent will play a critical role in incident escalation, communication … and coordination with internal and external stakeholders. This position requires expertise in Incident Management processes, strong leadership skills, and a proactive approach to problem-solving. Technical Skills: Facilitate incident management processes to ensure timely resolution of customer IT issues. … Develop and document incident processes and protocols. Utilize the 8D methodology to investigate and resolve incidents, producing regular incident summary reports. Ensure availability of services and underlying infrastructure in alignment with business needs and contractual obligations. Develop a knowledge base for more »

as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management … team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will … be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and more »

Job Title: Problem Co-ordinator Job Type: Permanent/full time Salary : £30-36k Location: Swindon A leading digital platform company, based in Swindon, is looking for a Problem Co-ordinator to join their growing IT Department. This person will be … service operation support via the technical team. The ideal candidate will have strong ITIL Service Operations experience and focused on problem management. They will have worked in a data driven environment and have an analytical mindset to have good attention and improve the more »

We are currently in search of a Problem Debt Portfolio Manager for our esteemed client, a specialist bank. The focus of this position is to provide high-quality solutions for complex and sensitive cases. This involves efficiently resolving cases promptly to assist distressed … timely production of reports and Management Information (MI) for senior management regarding specific cases and the overall status of the Problem Debt portfolio. Proactively update Problem Debt-related policies in alignment with regulatory changes and the bank's current more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D … methodology to investigate and resolve incidents. Produces regular Incident summary reports for purposes of communication. · Availability Management - ensure that services and underlying infrastructure are available in alignment with both business need and contractual obligations of suppliers. Communicate service status/issues to connected car service … teams which increases FTF (First Time Fix) rate of Customer issues and implementation of process improvements from lessons learnt · Prior experience of Incident and other ITSM processes · Strong knowledge on Service Now – mainly in Problem, Change, Major Incident and more »

Incident Support Manager Permanent Manchester: £36,000 - £45,000 Guildford: £39,000 - £48,000 Hybrid Working Are you a problem solver with strong organisation skills? Can you communicate effectively and facilitate discussions when working with multiple business stakeholders ? Experienced data handler … with demonstratable proficiency in Microsoft Excel? As the Incident Support Manager, you will be supporting the Series Delivery Incident Management process through the facilitation and management of incidents arising during the delivery of our qualifications and exam series. You will be responsible … What do I do next? Please upload your most recent CV with a cover letter detailing your skills and experience for this Incident Support Manager role. We know that you are more than what is written on your CV. If you feel like you have more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based … on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident … dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies more »

advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution … ensure timely completion of all mandatory on-line training modules and attestations; Experience Requirements Significant experience as Problem Manager is essential Significant experience undertaking analytical problem solving within an IT environment is essential Significant experience working within a complex … essential Significant overall experience in IT is essential Knowledge Requirements Good understanding of Windows environments Citrix, VMWARE, Cisco is essential Excellent knowledge of Incident, Problem and Change Management principles is essential Excellent knowledge of root cause analysis methodologies Experience working with ServiceNow is more »

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external … process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering more »