26 to 50 of 159 Permanent Incident & Problem Manager Jobs

as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management … team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will … be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and more »

Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams … to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service. o Support for DevOps technical input … and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding of ITIL Understanding of … IT Security Excellent attention to detail Methodical and logical approach to problem solving. Technical: Windows Server Support and Admin Windows 10/11 Support and Admin Active Directory Admin Filesystems and Permission Management Microsoft Application Support and Admin Email Applications Support … o Exchange, Egress, MailMarshal, Enterprise Vault Microsoft 365 Applications: o Exchange Online, Teams, SharePoint, Yammer Remote Desktop Services: Microsoft System Centre/EndPoint Manager o Operations Manager, Configuration Manager, Intune Multi-Factor Authentication: o Safenet/Microsoft Authenticator Backup Technologies (Cohesity) Monitoring Tool (Nagios more »

Enterprise Services Lead Engineer/Service Manager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead Engineer. … and related services, ensuring compliance and optimal service delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as … ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network/infrastructure/application monitoring tools. • Experience working in a dynamic and ever-changing environment • Ability to demonstrate the value of changes more »

We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the … have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped transition into operational service with a … Business Transition Plan while minimising risks. Adhered to the process for early life support with formal handover into operational service. Attended any relevant Incident and Problem review meetings during the early life support period, and fed into Lessons Learned. Has had responsibility more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role … delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and … ensuring effective implementation with minimal disruption and maximum organisational benefit. ▪ Conduct regular strategic evaluations with key IT partners, including the Cloud Infrastructure Manager, to align service delivery and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

and business partners, this role will work collaboratively with the UK Operational Site mobilisation team. Your key responsibilities as the Service Delivery Manager will consist of: Manage all aspects of IT service management framework including, Incident Management, Change Management, Problem Management … per week - 9am-5:30pm What can you bring? The experience and knowledge we are looking for from our future Service Delivery Manager include: 10+ years in a technology service leadership role ITIL V4 certified Prior experience of working in a multi-site organisation and management more »

promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management … Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. … and compliance issues. Leadership and Collaboration : Proven leadership abilities with experience in fostering a culture of compliance across diverse teams. Problem-solving : Innovative problem-solving skills with a proactive approach to identifying and addressing compliance challenges. Attention to Detail more »

IT Network Manager Remote (must be willing to travel to office locations when needed) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

that adheres to industry standards and quality requirements Participate in a collaborative development process that includes peer code reviews. Assist the delivery manager in removing blockers by collaborating across stakeholders and providers. Provide technical input to the analysis of business partner requirements. Develop, document, communicate, and … appropriate to enable delivery of high-quality applications. Provide estimates as part of the estimation process for development activities. Provide technical support in incident and problem resolution. Key Skills Required Substantial experience in .NET framework, and building web applications Experience working with more »

the Service Desk. What you will do This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more: This role would be supporting new business integration … parts of the team as required, and advising users on appropriate action. Manage the life cycle of incidents and requests, prioritising incident responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators. Providing … security requirements. Knowledge of SNOW asset Management tool. Windows system administration experience, covering Windows 10 and O365 products. Apple iOS experience. Problem analysis and resolution experience in a secure environment. A willingness to work out of hours on occasion, including some weekend work to more »

areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings Attend leadership meetings and provide input Manage personnel with ultimate goal of “best … and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. Ability more »

as Q-Pulse as directed by the Pan-pathology Quality Manager. The Quality Information Administrator will provide support to the Pan-pathology quality manager and the Quality team to ensure that the quality of service is enhanced. It will include liaising with departmental quality leads and … of staff. Health Careers | Main duties of the job The post holder is required to provide comprehensive, administrative to the Pan-pathology Quality manager and Quality team using a variety of systems associated with the Laboratory Information System. This will involve accurate inputting and extracting data … stringent policies and standards. The Post holder will assist in training such as Audit training and Q-Pulse module (including Document, Incident (CA/PA) , etc.) training to staff within departments of the Pathology department. Provide training and demonstrate office systems to colleagues and more »

guides our every action and charts a sustainable path to a better future. An opportunity has become available for an Application Security Manager who will be responsible for evaluating products and applications to ensure they are being designed and deployed in compliance with information security … and work closely with the Product Managers to ensure this work is scheduled Improve and maintain secure development standards Support the incident response and architecture review processes whenever application security expertise is required Manage application framework and perimeter security improvement projects Assist with the … Interview Process: Online interview with the Senior Talent Partner. This should last no longer than 40 minutes Online interview with the Cyber Security Manager In-person interview in our office with the Director of Information Security and the Cyber Security Manager Be comfortable. Be you. more »

longer term problem management solutions. About You Qualifications and experience Experience of incident, change and problem management processes and experienced in developing capacity management plans Experience design, configuration and maintaining Microsoft Azure platform, such as M365 … IP, LAN, WAN, VOIP, Routing/Switching Experience in working with IT service management, including change, incident, service improvement and problem management Knowledge, skills and abilities Extensive experience of supporting business critical applications and customer facing web applications Experience of influencing … and crisis situations and on problem resolution by working with the organisations problem manager, understanding the criteria for escalation where appropriate Experience of Incident, Problem and Change Management processes Benefits more »

change and this role will be a key appointment in its delivery. The role-holder will report to the IT Service Delivery Manager ensuring that IT systems are well maintained and supportable. We operate within an ITIL framework supporting and managing change of our Enterprise … requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate … gained through helpdesk resolutions. Maintain statutory legislative knowledge where appropriate. Escalation of serious issues to technical team members and/or your manager where necessary. Purchasing of IT equipment for Bighams to ensure that IT can track what is required and what has been ordered. Keep more »

IT Change & Problem Manager Abingdon Rd, Culham, UK Full-time Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity … plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. - Coordinate and oversee outputs of the Change Advisory Board (CAB … and act as Change Manager, approving non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trend analysis to prevent more »

Change & Release Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our customers are at the heart of what we do, and our Support … receive a speedy and professional response to technical issues and incidents. We have a brand new position for a Change & Release Manager to take accountability of full lifecycle engagement. You will support the business and our customers, ensuring all change activity is delivered in an … effective and efficient way and best practice processes are implemented and followed. You will work collaboratively with Incident, Problem, Service Delivery Managers, Software Engineers and Project Managers to deliver and maintain a robust Change and Release management function more »

FIRST LINE MANAGER - NIGHT SHIFT SUNDAY - THURSDAY: £34,000 PER ANNUM People Solutions are looking for a First Line Manager for our Client based in Crick. Benefits Onsite parking Permanent position Day to Day Duties You will oversee the inbound cross-dock operation Successfully execute the … all resources are allocated Manage up to 50 drivers and office staff Ensuring all driver route paperwork is completed Assisting the Transport Manager to create a compliant and effective operational team Overseeing the day-to-day vehicle operations Essential Skills Proven track record as a Transport … First Line Manager Previous experience of working in a fast-paced 3PL or cross-dock operation Transport Legislation/Working Time Directive/Driving hours knowledge is essential Experience dealing with Accident/Incident Reports and overseeing any investigations Excellent computer literacy (Microsoft Office, Word more »

values Previous motor claims experience would be advantageous however not essential Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential About Acorn Insurance: We are … how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered. more »

As Infrastructure Operations Manager you will lead a team of Platform Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part … of a growing Service Operations team. The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure Ops Team and will be responsible for and be proactive in ensuring that the businesses infrastructure including Data Centres, Azure, Servers, Networks, Storage and related systems … and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by more »

System Centre Configuration Manager ( SCCM) Infrastructure Engineer Summary of Role An opportunity for an experienced Data Centre Services, SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management … in a multi-platform environment and who can drive operational excellence. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Work on assigned incidents, problems more »

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd … and establish a robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels. Typically, solutions delivered to the business are complex and span across technologies, networks and hardware. Required Knowledge; Experience more »