76 to 100 of 220 Permanent Incident & Problem Manager Jobs

Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and … best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and … customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. more »

in more than 100 countries, in a variety of challenging roles. Summary: The Senior Financial Analyst position primarily works closely with the Manager, Treasury Services to support the Corporate Travel & Expense, Accounts Payable, Purchasing and Global Car Plans functions, but may also provide assistance to other … of relevant experience Highly Preferred Work Experience: 10-12 years of relevant experience Required Skills: The ability to communicate and manage change incident to the aforesaid efforts. Advanced knowledge of generally accepted accounting principles. Advanced analytical thinking and complex problem-solving skills. more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is … Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment … A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is … candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and more »

vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. Assist in the release package design, build, configuration and package acceptance … programme. Ensure that the CMDB is updated with release updates when a Change is implemented. Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of Release Management tools/procedures. Required to provide wider support within the Configuration Management more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level … SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT more »

responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. As Senior SOC Analyst you will bring a … and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events … and Defender. You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical more »

systems in non-functional perspective: scalability, reliability, performance, capacity, availability and disaster recovery Service Levels: Involved in muliple IT service management proceseses: Incident Management/Problem Management/Release Management/Configuration Management/Change Management with participation in Change Advisory Board (CAB … and relevant Tech stakeholders Global Hosting and Cloud Infrastructure design and security infrastructure with key stakeholders and Global Hosting Manager Qualifications & Experience: Over 8 Years of experience in Cloud Infrastructure Engineering Autonomous and acts as a mentor and/or can train … Global Hosting and Cloud Infrastructure in a project and develops steps to oversee their timely execution. Can act as a project manager for delivering Global Hosting and Cloud-based solutions. Is able to design low to medium complexity Global Hosting and Cloud Infrastructure solutions. more »

areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings Attend leadership meetings and provide input Manage personnel with ultimate goal of “best … and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. Ability more »

The opportunity Bespoke Development Manager This role is part of the maturing of our IT Organisation, adding specialisation and technical knowledge into the Applications and Development team to help us support our IT project portfolio and current technologies. Role Purpose Manage an internal team of … backlogs and current roadmaps Modernise how we do development transitioning on premise solutions to Azure PaaS Key Accountabilities As an experienced Development Manager, you will lead development projects across predominantly Microsoft C# .Net MVC, SQL Server technologies and Web API’s as well as infrastructure focussed … external suppliers. Handover from development and pilot into supported production, ensuring that appropriate documentation and support models are in place. Change, Incident & Release Management of Bespoke Developments. Having responsibility for the on time delivery of quality solutions that meet business requirements. Supplier and cost management more »

Job: Problem Manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex problems within our financial services operations. Your primary focus will be on minimizing the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize … problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams to gather necessary data and insights. Develop comprehensive plans for resolving more »

Problem Manager - Recent Banking experience Rate: £500 a day Inside IR35 As a Problem Manager in the banking sector, you will play a critical role in identifying, managing, and resolving incidents and problems that impact the … the organization to implement effective solutions and preventive measures to minimize disruptions and optimize processes. Responsibilities: Incident and Problem Management: Lead the identification, investigation, and resolution of incidents and problems related to banking operations, IT systems, and customer … stakeholders to ensure timely resolution of problems and minimize impact on operations and customer satisfaction. Implement incident and problem management processes in accordance with industry best practices and regulatory requirements. more »

Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and … front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on more »

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external … process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering more »

S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other … IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an … attention to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of more »

client expectations Your responsibilities Manage communication with SS&C’s GIDS Digital clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management. Ensure client specific requirements are understood and IT services meet client expectations. Deliver … and standards Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders Skills in problem solving and logical thinking Ability to work in a fast-paced environment and adaptable to continuous change Desirable Experience of Financial more »

corporate social responsibility (CSR) and sustainability to reduce our carbon footprint and fight social inequalities. Join our IT team as IT Manager UK and IRE become part of a diverse community, be part of the new equation shaping the future in close collaboration with Business. … The role of the IT Manager is to ensure optimal performance of information technology systems and operations in alignment with the business objectives. Travel: The role offers hybrid working up to 3 days onsite and will require regular travels to Shepreth, Cambridgeshire, Nottingham, Kilcoole in Ireland. … strategy. Technical Requirements: BSc degree in Computer Science, Information Technology, or equivalent education and experience. Minimum 5-year experience as help desk manager, project manager, application, or infrastructure team manager. Good project management skills including tasks prioritization, meeting deadlines, and managing multiple subjects simultaneously. more »

ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the … at various levels. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts. Experience working within more »

Job Title: IT Support Engineer, 2nd Line Department: Service Desk Reporting to: Service Desk Manager Location: London, UK Type: Full-time Start Date: TBC Salary: £36,000 to £38,000 Benefits: Pension Contributions, Team Bonus, Flexible Working and more. Company Overview NVOY Technologies is an IT Managed … set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line technical support … Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; Provide training and assistance for the 1st line team to progress their skillsets. To allocate more complex service issues to the 3rd line more »

Job Title: Customer Technical Manager Location: UK, remote Grade: Individual contributor About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud … GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. The Technical Manager is an expert in the (software defined) networking area (VMWare, Aruba Silverpeak and Fortinet) and in the security area (Palo Alto and Fortinet). The Technical Manager is to own the technical integrity of a customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most more »

Our vibrant culture thrives on diversity and connectivity without borders. The role We are currently seeking to recruit a Global Trade Compliance Manager to join our Risk & Legal Compliance team. You will be supporting the Head of Risk & Legal Compliance (HRLC) by developing policies, procedures, trainings, and … and controls Manage all facets of SUSE’s trade compliance program, included restricted party screening, export licensing and control classification, training, incident management and risk assessments Develop and foster relationships with functional areas involved in export activities, including Sales, Product/Engineering, Finance Monitor … UN would be an advantage but willingness to develop this knowledge is a must Process-oriented with strong analytical thinking and problem-solving skills Ability to deal with ambiguity and navigate complex regulations with a pragmatic, solutions-driven mindset Excellent written and oral more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this … role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. … directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On more »

as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management … team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will … be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and more »