101 to 125 of 161 Permanent Incident & Problem Manager Jobs

point for our First Line support team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and problem-solving skills, and have a strong understanding of F5 products and network security technologies. Main Responsibilities: second-line technical support for … technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level … base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. To be considered for this role, you should have: experience more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

centralized and governed location for managing data compliance, entitlements, and access. Our exciting team fosters a strong engineering culture where problem-solvers and innovators have direct influence on product success. We are a tight-knit group who rapidly deliver high quality software to … in unit, functional and integration testing Strong problem-solving and troubleshooting skills. Experience in platform upgrades, troubleshooting,incident management and problem management. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your role revolves … their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the … to drive satisfaction and value enhancement. Desired Experience: Strong Customer Service Delivery skills. Agile working environment Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions. Persistent in identifying root causes of problems and implementing sustainable fixes. Experienced more »

a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst … Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: Microsoft Windows 10 \ 11 Microsoft End Point Manager Microsoft Teams (including Teams Calling) Microsoft Windows Server Microsoft SharePoint Microsoft Exchange Microsoft O365 applications Microsoft Office 365 Active Directory and/or … solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate more »

a start-up type of mindset but working within a leading European business. Who are we looking for? Reporting to the Technical Service Manager, we are seeking a skilled Security Architect with extensive experience in Microsoft technologies and proficiency in managing security solutions to join us. The … ideal candidate will have a deep understanding of security principles, excellent problem-solving skills, and a proactive approach to identifying and mitigating security risks. What will you be doing day-to-day? As a Security Architect you will liaise with customers on a consultancy … organisation. Ensure compliance with relevant regulations and industry standards. Working with the Managed SOC and Operational teams, develop and maintain incident response plans. Lead incident response activities, including detection, investigation, containment, and recovery. Staying updated on emerging threats and security trends. more »

huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all … communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations • Creative and innovative problem-solving skills with an inquisitive nature • Analytical with attention to detail • Ability to work as a team to support and influence team … Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed more »

enterprise and operational risk management across the business with a strong focus on risks and controls, including controls assurance. As the Manager, Risk & Controls Assurance, you will have an analyst report to you who will support you in embedding better practice risk and control … and identify areas of opportunity. Working with stakeholders to maintain Operational Resilience for the Group and its subsidiaries. Providing expertise on incident management and assisting Incident Owners to manage incidents from identification to closure. Evaluating the design and operating effectiveness of internal … or supported a controls assurance program. Excellent knowledge of risk and controls assessment. Excellent written and verbal communication skills. Analytical, problem-solving, collaboration and decision-making skills. Experience in working on automated controls is desired Familiarity with the CBI regulatory regime and more »

Company: Finning International Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: With a reporting line to the Security Operations Manager, the Intermediate Security Operations Analyst will be globally responsible for improving the security posture of all Finning regions regarding governance policy compliance, firewall policy management … vulnerability management, SIEM alert management, email hygiene, anti-virus management, and incident response. The ideal candidate for this position is a proven thought leader, problem solver and integrator of people and processes, as well as an effective global internal consultant. The … hygiene and anti-virus management, including investigating/responding to alerts, system monitoring and contributing towards continuous improvements and upgrades Incident response, including reviewing logs and collaborating to prevent/isolate traffic, solution development and threat analysis Providing insight into incident more »

Mons, Belgium Contract role Until end of Dec 2024 Under the direction of the NCSC Security Compliance (OVA) Cell Head/Service Delivery Manager, the incumbent shall execute following tasks: • Configure and maintain the following modules part of the OVA solution in order to collect and … o Audit Files o Assets groups o Report templates • Troubleshoot any issues in regards of the OVA scans. • Escalate to the OVA Tool Manager any issues that cannot be fixed by the Senior OVA Analyst • Daily Analyst and Prioritization of the found vulnerabilities. • Weekly/… your area of responsibility. Deliverables and Expected Outcomes: Under the direction of the NCSC Security Compliance (OVA) Cell Head/Service Delivery Manager, the incumbent shall deliver the following: • Daily: verify that the OVA scans are configured correctly and that the information collected is accurate. • Weekly more »

Line of Service Internal Firm Services Industry/Sector Technology Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services … the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to … focus for Perimeter Security are Firewalls (Cloud, Physical, Virtual, WAF), Proxies, IPS, and VPN. This includes but is not limited to Major Incident Response and Resolution, Tuning and maintaining solutions, providing mentoring to junior staff, improving security posture, operational projects, and overall operational process more »

shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities for … the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams. Publication of regular service reports and review with key … Accountable for the resolution of priority 1 and 2 incidents, ensuring that they are resolved in line with the business defined major incident policy, process, and communication plan. Responsible for conducting root cause analysis on all priority 1 and 2 incidents, seeking, and addressing more »

some nurturing to ensure they flourish and scale with the business growth. The role is ideally suited to a passionate Service Delivery Manager looking to take on more ownership. Business tools provision is via the Office 365 suite of applications. Matter and practice management provision is … appropriate, and coordination with 3rd party providers. Ownership of the communication associated with BCP and DRP, and any other significant incident impacting IT. Chair the Change Advisory Board, ensuring adequate representation of stakeholders, and visibility of changes due. Responsibility for ensuring development plans are … to work independently, taking the initiative to solve problems and deliver results. works well under pressure and to tight timelines. problem-solving skills and an analytical mindset. team leadership, prioritisation, and organisational skills. communication skills, able to converse with tech-savvy and more »

Looking for a (Program Manager) to join the (Onsite) Reading) Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination … empower others around you. Experience: 12-18 Years Desirable Experience on AMS projects and is aware of the Service processes of AMS – Incident Mgt., Service Request Mgt., Problem Mgt., SLM SAP FI Configuration experience in the following: General Ledger, Accounts Payable, Accounts Receivable more »

recruit a Cyber Transformation expert with experience of DORA. The purpose for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber … DORA requirements coming into effect in January 2025. Accountabilities and Duties: This is an overview list of responsibilities. Collaborating with your line manager, you will develop your own objectives by focusing on the below and more. Support stakeholders across the Bank in assessing, understanding and … alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the changing cyber risk more »

recruit a Cyber Transformation expert with experience of DORA. The purpose for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber … DORA requirements coming into effect in January 2025. Accountabilities and Duties: This is an overview list of responsibilities. Collaborating with your line manager, you will develop your own objectives by focusing on the below and more. Support stakeholders across the Bank in assessing, understanding and … alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the changing cyber risk more »

initiative is required as you should be capable of working both independently and collaboratively in a fast-paced environment, demonstrating strong problem-solving and troubleshooting skills. Collaboration and Infrastructure Tools Terraform IaC Splunk EC2, S3, RDS, Lambda, ECS, IAM, CloudWatch, CloudFormation, etc. Ansible … diagnostic tools to identify areas for improvement and proactively address potential issues. Respond promptly and effectively to emergency incidents, employing rigorous incident response protocols to minimize impact and restore normal operations as quickly as possible. Manage change effectively, ensuring that all system changes are carefully … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

initiative is required as you should be capable of working both independently and collaboratively in a fast-paced environment, demonstrating strong problem-solving and troubleshooting skills. Collaboration and Infrastructure Tools Terraform IaC Splunk EC2, S3, RDS, Lambda, ECS, IAM, CloudWatch, CloudFormation, etc. Ansible … diagnostic tools to identify areas for improvement and proactively address potential issues. Respond promptly and effectively to emergency incidents, employing rigorous incident response protocols to minimize impact and restore normal operations as quickly as possible. Manage change effectively, ensuring that all system changes are carefully … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »

initiative is required as you should be capable of working both independently and collaboratively in a fast-paced environment, demonstrating strong problem-solving and troubleshooting skills. Collaboration and Infrastructure Tools Terraform IaC Splunk EC2, S3, RDS, Lambda, ECS, IAM, CloudWatch, CloudFormation, etc. Ansible … diagnostic tools to identify areas for improvement and proactively address potential issues. Respond promptly and effectively to emergency incidents, employing rigorous incident response protocols to minimize impact and restore normal operations as quickly as possible. Manage change effectively, ensuring that all system changes are carefully … from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. more »